The Bitdefender Antivirus Plus application has stopped updating virus updates automatically. I have to do it manually. What is the reason for this and how can I fix the error?
Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: https://www.bitdefender.com/consumer/support/answer/13429/ -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: https://www.bitdefender.com/links/uninstall_consumer_paid.html It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues. -- STEP 3 -- If the instructions from Step 2 didn't help, follow the instructions in this step. First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps: https://www.bitdefender.com/consumer/support/answer/1733/ Next, contact Bitdefender Consumer Support by e-mail: https://www.bitdefender.com/consumer/support/help/ with short description of the issue. After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. NOTE: If the log file is larger than 25MB, you can upload the log file here: https://upload.bitdefender.net/ After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support. Regards.
To add here, there could be several reasons behind this, so a couple of things to check. Power-saving or battery optimization settings could restrict background updates, and that would be the first place to look. Then, check for VPN or network interference as well, because if a VPN is active and blocks traffic to Bitdefender's update location, then obviously the update will not go through automatically. Or, if there's an incompatible proxy server. But since you've mentioned that usually the manual update works, I think this can be ruled out, same goes for the VPN (in case you are not disconnecting it whenever you update manually while keeping it connected most of the time).
One more thing, note that corrupted definition files can also prevent automatic updates from completing. And finally, a firewall or another security app may be blocking Bitdefender’s update services.
As it can be noticed, there can be several reasons behind this, so the answer is not that simple and the resolution may depend on the specifics. But the above checklist could prove useful in the event reinstalling the product doesn't solve this update issue you are facing.
Regards
