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Bitdefender account cannot log in - "Unable to connect to the server" error

xugng

Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.

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Alexandru_BD

Hello,

It could have been a temporary network drop. Reboot the device and open the Bitdefender app again.

xugng

Hi!Even after restarting, it’s the same—every time I log in, it gets stuck at the last step and can’t connect to the server. Please tell me how to fix it. Thanks.

Alexandru_BD

Hi,

Then follow the steps from this article and let us know how it goes:

https://www.bitdefender.com/consumer/support/answer/17225/

Regards

xugng

Hi, I tried it but it still doesn't work. It's the same problem—I can't log in and can't connect to the server.

xugng

Hello, my problem has been solved, thank you for the trouble.

Alexandru_BD

Hi, I'm glad to hear that. I forgot to mention that you should restart the device after following those steps.

xugng

Alright, I understand. It's already resolved. Thank you.