I have tried to call several times, the longest wait to connect to someone was 30 minutes and I never did talk to anyone. I tried the online chat 01/04/09(Henry) to which I was told that he would email me diagnostic tools,(never received) and for me to try installing the 2009TS, I had bought 2008TS sometime back and was waiting for my current subscription to expire. I tried the online chat again this morning only to have it time out and present me with the option to send an email for which I received an automated response numbered Ticket ID:200901051013505. I know the first part will be the date 20090105 and the last will be the actual ticket number 1,013,505. I hope that that is the number of tickets that have been issued in Bitdefenders lifetime and not for only that day, but seeing as how so many people are having problems since the updates from a few days ago I could see where over ONE MILLION tickets have gone out. I know that during these dire economic times some downsizing has been done, its to bad that the managers stayed and the actual people that got the work done to make a quality product were let go. If this is the type of company that the general public looks toward for an anti virus program that works and is worth the price we paid, then we are all S*** out of luck. I hope the best for Bit with all of this as it looks like bankruptcy is on the horizon for you.
