Trouble Tickets Are 3 Months Old,,, Time To Start Sending Letters To Hq In Romania.
Been a huge fan of total Security 2008 and still want to use TS 2009.
I'm not happy with BD staff or support..(lack of)
So here is my story.....
I went over to Vista in March 2008 and I had to uninstall TS2008 and move to Total Security 2009. Thus my issues began.
After months of fighting it (vista and BD) I decided to uninstall. After months of sorting out other computer issues I decided to give 2009 another shot. Well I can't install it due to error,,,, "previous version detected"
I have of course ran many reg cleaners, the BD uninstall tool. Followed every witch doctor home remedy I could find online and still cant get it to even start the installation due to some scanner that finds some orphaned file associated with the previous version.
HOW ABOUT A SIMPLE INSTALL PACKAGE WITHOUT A PRE SCANNER!!!!!!!!!!!!!!!!
BD support is a joke. They sent me an email saying to let them know if I wanted my money back. I responded back and never heard back from them. So I opened another ticket and worked with a nice lady regarding a fix. Of course she went straight to the can response that they need to get some more info about my system and please look for an email with directions about the files to make and send back to support for review. They sent me an email asking for a lot of screen shots and log files. I ran them and sent them over per their request and asked how long should it take. I got a response of "less than 24 hrs". I sent them again and have still never heard back.
I decided to take a look at these so called crucial log files to see what they could tell from them.... showed nothing buy my freaking IP address and what host site I downloaded BD from. They also wanted a screen shot showing the error. OMG!!
My first trouble ticket about this in November 2008! Yup thats right!
I'm sending a letter to Florin Talpes, CEO about how their lack of customer support is killing what I think is a good product.
FYI,,, If you need their contact info in Romania ....
24 bdul Preciziei
It shouldn't have to come to this.