Real Time Protection

limweineng
limweineng
in General talk

Hi, i need help! My bitdefender real-time protection is unvailable and i cant seem to fix it. Below is the screenshot i have taken. Im using bitdefender internet security 2009. anyone has the same issue and Anyone can help??



Your help is greatly appreciated <img class=" />

post-18047-1232983748_thumb.jpg

Comments

  • limweineng
    limweineng

    I just did a deep system scan and i found out that my computer is infected by Trojan.AVKiller.CT and cannot be deleted. I suspect that its this virus that disabled my real-time protection.


    I've attached the logfiles of the scanning and a copy of HiJackThis.


    Your help is greatly appreciated :)

    /applications/core/interface/file/attachment.php?id=4681" data-fileid="4681" rel="">virus_log_file.xml

    /applications/core/interface/file/attachment.php?id=4682" data-fileid="4682" rel="">hijackthis.log

  • Oracle
    Oracle
    Hi, i need help! My bitdefender real-time protection is unvailable and i cant seem to fix it. Below is the screenshot i have taken. Im using bitdefender internet security 2009. anyone has the same issue and Anyone can help??



    Your help is greatly appreciated <img class=" />


    Hi Weiwe,


    I am no expert regarding BD but these are a few suggestions for your consideration:


    Click start, select run and type 'services.msc' without the quotation marks.


    Click on Terminal Services and change the startup type to automatic.


    Reboot your computer. (not sure if this will work but it wont harm your computer).


    If the above doesn't work, try doing a repair on your installation. Go to start>programs>bitdefender>repair.


    My next suggestion is to remove BD and reinstall it. I find it is the quickest way to remedy the situation.


    Hope this helps.


    Cheers

  • Oracle
    Oracle
    I just did a deep system scan and i found out that my computer is infected by Trojan.AVKiller.CT and cannot be deleted. I suspect that its this virus that disabled my real-time protection.


    I've attached the logfiles of the scanning and a copy of HiJackThis.


    Your help is greatly appreciated :)


    I found a different trojan this morning that couldn't be removed. All I did was click on the trojan to find the location and then use bd file shredder to remove the specific file. I reran the virus scan and the problem was resolved.

  • limweineng
    limweineng

    hey oracle. THANKS SO MUCH for helping me !!! managed to enable my bd now :)

  • Unknown
    Unknown

    When you have any types of trojans or viruses on your computer that bitdefender apparently can't remove please put them in an protected archive with password "infected" and post it here: http://forum.bitdefender.com/index.php?showforum=104

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