Bd Ts 2009 Multiple Problems
I've used BD for a few years now and after the last upgrade to 2009 I've had nothing but trouble. These problems are not confined to any one machine either and consist of:
Services stopped working
Connectivity Issues (now known by support)
System scans and "Fix Issue" functionality not working
Repeated system crashes (up to five a day!!!), on Vista 64 OS
Scan Activity Bar keeps resetting its location at boot-up
System Tray Icon giving wrong information about Gaming Mode
Windows Event Viewer: "BDSelfPr service failed to start due to the following error: The system cannot find the file specified". This issue has been on your forum since 2007 without a proper solution!
Like so often the recommended solution from support is to "un-install and re-install the software", come on, after doing this so many times that is not a solution. I submitted all the sys dumps etc as requested by support and then all communications ceased. I have now tried to get this resolved for about two months and have given up. After un-installing your software all system crashes stopped instantly.
I have tried to get in contact with both the sales department and technical support without any luck, and the support system does not let you trace an existing support claim either. This has now gone way beyond repairs and I want a cancellation and full refund of my purchase since the product does not work in an advertised manner nor have I received the support that is promised with the product.
This is my last effort to get this reloved in a peaceful manner before filing a legal petition. Please contact me through the e-mail address connected to this account.