Bitdefender Is Not Responding/bitdefender Has Expired. Wtf!
It all started last night (03/02/09) I was playing COD4 and then all of the sudden my game crashed and when I tried to log back it would not let me join any game at all. Also, my PunkBuster has stopped working and Java. Then I noticed that my BitDefender Internet Security 2009 was greyed out, so I clicked it and it said it was expired. At that time I was sure that my subscription was not expired at all. So, i went to BD's website and I tried to click "My BitDefender" and I got this message "Secure Connection Failed" ( I attached the picture.) So, I tried to go to any secured website such as yahoo mail, gmail, my bank website and so on. No luck whatsoever and got the same message. I even tried to use IE7 it was still getting the same message. What I did I uninstalled it using the BD uninstall tool and reinstalled it back. And it was still expired, so I thought may be it was really expired. I bought a BitDefender Total Security this afternoon (03/03/09) I uninstalled my BD Internet Security 09 using the Uninstall tool and installed the Total Security 2009. After I typed in the license key it said it was expired. I was like "What the ######!!! I just bought this and expired already!!!" So, I did the same old technique which is UNINSTALL and REINSTALL. My result was still EXPIRED. I even tried the trial key that came with it and it said it was still EXPIRED....
So, there is something fishy going on here BD!!!
I have been doing this UNINSTALL and REINSTALL since 17:30 EST 03/03/09 until 21:30 EST 03/03/09 and I am getting tired of it. I am still getting the same result which is EXPIRED both of my IS 2009 and TS 2009 are EXPIRED.
I called the 1-954-928-2780 and I was on hold for 5-7 minutes and then the line cut. All I could hear was music playing in the background.
I went to your live chat and the person who tried to help me was Andrea.
This is our chat:
View Chat Transcript
Department Technical Support
Operator Andrea <[email protected]>
Visitor karlo <*******@gmail.com>
Chat Info Wed 03/04/09 :22 (rating: not rated)
Reason for vote:
Browser Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:184.108.40.206) Gecko/2009011913 Firefox/3.0.6
Resolution 1680 x 1050
Host Name 220.127.116.11 (pool-71-178-217-197.washdc.fios.verizon.net)
karlo: I bought the Total security 2009 and when I registered it said My BD was expired.
Welcome karlo! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.
You are now speaking with Andrea of Technical Support.
Andrea: Welcome to BitDefender LiveAssistance!, karlo! Thank you for your interest in our security solution BitDefender.
Andrea: Hello karlo .
Andrea: Please provide me with the license key.
Andrea: The license key was registered today and it is valid.
karlo: why it says expired?
karlo: I cant check my email and I cant go to any secured websites
karlo: when I tried to go to a secured site i got this message "Secure Connection Failed"
Andrea: Regarding your issue, I would like to forward it to our experts in the technical support department in order to have them analyze it and send you a reply via e-mail shortly.
karlo: thats not gonna work... I told you I cant go to a secured site
Andrea: Can you receive emails?
karlo: I could not even check my own email
karlo: because that is secured
Andrea: Can you provide me with another email address because we need to send you some instructions and 2 diagnostic tools.
karlo: do you have a 1800 number?
karlo: or any number that i can call
Andrea: No, the tool free number is no longer available.
Andrea: I can provide you with a number.
Andrea: Please wait.
Andrea: Please use this phone number: 1-954-928-2780
karlo: that number is????
Andrea: Please read above.
karlo: how much would it cost me to call that number
Andrea: May I assist you with other information at the moment?
Andrea: It's a regular price.
karlo: is there anyway to fix this?
karlo: I dont want to pay for something not my fault
Andrea: Yes, you can try to reinstall it.
Andrea: You will not have to pay again.
karlo: i have done that several times
Andrea: As I said the license key is valid.
Andrea: Did you uninstall the previous version with our uninstall tool?
karlo: i had a internet security 2008
Andrea: Please try to run the uninstall tool: www.bitdefender.com/uninstall
Andrea: And then try to reinstall I assure you that you will no longer have issues.
karlo: can you check this license key 8******************* this is from my 2008
karlo: Yes I used that uninstall tool
karlo: I am sure that 2008 key of mine is two years
Andrea: This license key is valid.
karlo: I also
tried the trial total security key it did not work either
karlo: how many days do i still have?
karlo: with that 2008 key
Andrea: it will expire on: 2010/02/19
karlo: So i wasted my $50 for this total security
Andrea: If you wish we can issue a refund for this order.
karlo: how would you do that? I told you I cant go to a secure site
karlo: and I cant return the software now because I opened it
karlo: Actually the price was $
39.99 at NEX
Andrea: From where did you purchase BitDefender?
karlo: If you want to know what that NEX store, that is a military
karlo: it is a military retail store
karlo: Navy Exchange or NEX
Andrea: Then please contact them in order to receive a refund for the order that you do not want.
karlo: I cant it... The return policy is "Open software cannot be returned"
Andrea: In this case we will extend the current license key that you have.
karlo: Are you gonna give me a new Internet security key?
karlo: How long would it be?
Andrea: It will take 24 or 48 hours.
karlo: How am I going to get that key?
Andrea: Via email.
Andrea: May I assist you with other information at the moment?
karlo: Is there any way to fix this expired problem
karlo: I cant do anything at all
Andrea: As I said, you will need to uninstall and reinstall.
karlo: ok i am going to try that uninstall and reinstall again using your uninstall tool
Andrea: Please save it first and after run it, ok?
karlo: which one do you want me to save?
karlo: thats where i got it
Andrea: Save it first and after run it.
d after this reinstall BitDefender.
karlo: i know i have used it before and I used it 15 minutes ago
I am really angry right now. This software is suppose to protect my computer and it is not doing it job.
This is the pic of "Secure connection failed"