As you can tell from the heading, I'm not very happy with BT Antivirus 09. On the basis of the recommendation found at the following website, I purchased BT in Jan this year:
Since I installed BT, I've had no end of problems with it. I'm writing this post in the hopes that someone can help me given that BT support have not responded to my email Ticket ID:200903091002449.
Follwing installation of BT, it was taking 40 minutes to 2 hours for my computer to boot up " /> . Needless to say this was driving me nuts!! The computer is 4 years old uses Windows XP and has 1.5 gig memory. Although I thought BT was the culprit (I had accumulated a lot of junk over 4 years), the only way I could find out definatively was to do a full reformat of my hard drive, which I did. It took me a whole day to do this. After the reformatting, the computer was working wonderfully, so I reinstalled BT - Guess what happened?? The computer kept freezing during the boot up. I turned it on and off 5 times and every time, it just froze half way through the boot up. There was nothing I could do other than another full reformatting of the HDD all over again as I coulnd't unintall BT as the computer wouldn't boot. " /> " />
I can't reinstall BT as no doubt the computer will freeze on booting again and I don't have another day to waste on reformatting. I live in Australia and the Australian distributer cannot be contacted by phone and any problems or customer support requests defaults to the US - I'm not phoning the US as it would cost more than the purchase of BT!!! I've sent and email to the customer support service, but haven't heard back from them.
So now I'm stuck with a piece of software I can't use, which cost me AU$37.44, I'm not getting any response or help from the BT tech people wherever they may be, and I'm using AVG free download antivirus until such times as they get back to me.
So that's why I'm not happy!!!! If anyone out there is able to suggest something I can do to overcome this problem, I would be most appreciative.
Thanks for letting me vent! " />