Bd Total Security 2009 Crashes Microsoft Office Outlook 2003

ozyalcin

Hi,

I have recently install BD total security 2009 trial version on my laptop for testing if it is good or not before buying. Everything is fine but when I run Microsoft Office, it is crashing and can not open ( Not responding error message is seen). I deactivated Spam protection but nothing changed. So I uninstall BD, now Outlook has no problem. I want to use BD but in this case it seems it is impossible. How can I solve this crash problem?

Best Regards,

Niels

Dear ozyalcin,

If you are using vista: please right click on the outlook shortcut and click on run as administrator.

Be sure that outlook isn't running: press these 3 buttons together: ctrl+alt+delete go to the processes tab and see if you find outlook.exe, if so select it and press on end task.

After that:

Press the windows button together with r now type:

regsvr32 -u "%ProgramFiles%\BitDefender\BitDefender 2009\bdo.dll" press enter

now type this: regsvr32 "%ProgramFiles%\BitDefender\BitDefender 2009\bdo.dll" press enter.

Kind regards,

Niels

ozyalcin

Hi Niels,

Unfortunately I am using Win XP v2002 SP2. I am using my laptop for my office works and it is under network as AD3(domain)/******( my handle). So I have applied the procedure you suggest. But did not work. I have to use Outlook for my job. Do you have any suggestion?

kosay85

Dear you can scan your PC with bitdefender rescue cd befor you install bitdefender because some viruses have bad effict to AV so when you install AV on infected PC the AV well not work normaly like keen finder

kosay85

Dear you can scan your PC with bitdefender rescue cd befor you install bitdefender because some viruses have bad effict to AV so when you install AV on infected PC the AV well not work normaly like keen finder

Unknown

We'll need to have a look at some reports generated on your system in order to determine the cause of this issue. I have sent you an e-mail a few moments ago, please reply to it.

k3bmi

I'm having the same problem with Outlook 2003 and IS 2009. Outlook crashes when I try to work on the Outlook calendar. This is an XP computer. I uninstalled BD and Outlook worked perfectly. Is there a fix?

thx

benalinda

hi guys,

i had the same problems ever since i installed BD couple of mths back. Are there any solutions to that??

I am using Vista, Microsoft Office Outlook (2003).

Everytime i tried to open up any particular emails; the Outlook will "hanged" and shut down automatically.

This is really frustrating as it can happen to more than 10 times a day!!!!

i had to disable the "REAL-TIME ANTIVIRUS & ANTISPYWARE FILE PROTECTION" before i can get the Outlook to work normally. But if i had to disable that, then what is the function of the BD Software.

I am seriously thinking of asking for refunds of this BD but i had purchased it thru' resellers in Singapore. So i am not sure how will the refund go about.

Oh, another problem i had was with the FLASH Player. Prior to installing BD, i had no problems viewing any flash contents on my IE or Firefox. After installing BD, i can never load any flash contents. Each time i need to view flash contents, i had to make sure that i Uninstall my flash, then re-install back the flash. This happen to both IE and Firefox which also irritates me greatly.

*sigh* Wondering what BD Support could do to help in this cases.......

A very dissastified customer here.

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Alex Stanciu

Hello Bel Ng ,

We have created a support ticket in our database: 200907211004301 and sent you an email that will help us determine the causes that lead to this issues . Please reply with the requested files when you have time .

Thank you .