Bitdefender Customer Care

Can anyone explain how I can get through to Customer Care. I have twice left email messages which have not been answered and the phone number for the UK does not work. I have tried several times to get through but nothing.

I am very angry with how they go about their business. I had my BD2008 autorenewed after I purchased BD 2009 and have no way so far of getting a refund and making the necessary changes. The product this year is not as good and all of this makes me think I should have gone with something else.

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Comments

john305

Hmm what problem are you having with the program does it run errors or what. BitDefender online chat support works well try it.

hoachy

Hmm what problem are you having with the program does it run errors or what. BitDefender online chat support works well try it.

thanks for replying,

I experience some of the problems that other people have noted. I cannot open the Bitdefender interface using the icon or the staus bar icon. I can get it to show my issues but it does not scan or fix any issues for me. On the rare occasion when the interface works again I cannot run scans properly. I have reinstalled the program a couple of times and no betetr. As you can imagine I am not best pleased given the financial fleecing I have taken in trying to update the program. They have taken £101 from me for updating programs when I only authorised £45 of programs.

many thanks again

hoachy

I obviously did it the wrong way round when I went to customer service then here. This was a much better option and I will remember for future reference.

I have been a BD customer for over a year but had never used the forums. Yesterday I posted here and within one day my problem was fixed to my satisfaction so I must thank all involved very much and praise them for their speedy response.

unknown

I obviously did it the wrong way round when I went to customer service then here. This was a much better option and I will remember for future reference.

I have been a BD customer for over a year but had never used the forums. Yesterday I posted here and within one day my problem was fixed to my satisfaction so I must thank all involved very much and praise them for their speedy response.

Thank you very much for your appreciation :rolleyes:

You can also submit any BitDefender-related requests trough the support page:

https://myaccount.bitdefender.com/site/MyAccount/myPage/3/