Bitdefender Services Are Not Responding

e6shamroc

I was also having the "Bitdefender Services Are Not Responding" problem pretty much everyday after installing Antivirus 2009. It required a reboot because sometimes it was even locking my computer up. The only way i have been able to eliminate that problem.... 7 days so far and no reoccurence yet, was to do the following: Disable the Game and Laptop mode, Disable Automatic Vulnerability Checking, and Disable Privacy Control. I'm not exactly sure which one of these features, or combination thereof may have been causing the problem, but since doing that i've had no problems with it. Kind of like pretty much cutting the program to the bare minimum, but that's all i really need it for anyway . If it begins to happen again, i'll come back and let you know.

Update... it's now Aug. 1st and still have had no more computer lockups or constant "bitdefender services are not reponding" problems. I just needed basic antivirus protection like i had with CA for the past few years... which ran fine. I've only enabled real time protection and anti-phishing which is really all i wanted anyway from this program. All or some part of that other appears to have been causing me some problems. If it starts acting up again... i'll let you know... and for me at least it'll be bye bye antivirus 2009. Good luck all.

librehombre

i facing the same prob that my bitdefender is not responding due to vsserv..

I'm running windows vista home professional 32-bit and BitDefender total security 2009...

i face no problems with it for a few days before the error, i turned the game mode on before this problem existed

I have tried to repair it but stil got the same problem again.

when open taskmgr i did notice vsserv.exe is running ...but I have no idea how to check how many threads it has...

need help please...ASAP

Apparently BD sets the game mode to on during installation. I checked and found it was on and turned it to off. Will see if the problem returns (vsserv not running).

sahmipower

Hello all ,

As a workaround for this issue, we would like you to follow the instructions from the next topic : http://forum.bitdefender.com/index.php?showtopic=14743 . Also , post here the results that you obtained after you ran these steps .

Thank you .

Thanks A lot, this have helped me solve the problem

furball

Wish I would have found this forum before I recommended to someone to buy this AV program. Last time I choose a product on the recommended lists of PC World. What I want to know is why I wasn't warned about these issues while purchasing today? Why wasn't I given a response that known issues are being worked out and to wait until the software is fixed?

After loading and installing the AV, I get the message that "Bitdefender Services are not responding"

I tried rebooting and it took my computer FOREVER to get back to normal. It was so slow it was unuseable.

My client has Windows XP SP3, we installed the 2009 anti-virus. Could someone please give me a service ticket so that I may start the process of trying to fix this? Otherwise I'll just request my money back and uninstall.

There's a million AV programs and I pick this one. I'm sure my client wasn't too impressed with why I'm explaining to her that I don't know what's going on with the installation and operation of Bitdefender and why her computer has just crawled to a stop. I was embarassed.

Your help would be greatly appreciated.

Alex Stanciu

Hello furball ,

We have sent you an email that will help us troubleshoot this issue . Here is the ticket ID number : 200908171007715 . Reply back with the resulting reports attached so that we can provide you further instructions .

Thank you .

Fida

Hello ,

This 'not responding services' has been going on for months!! I tried your solution on this link:

http://forum.bitdefender.com/index.php?showtopic=14743

It worked fine for a week but now its back and also with a message that I haven't cleaned my computer and didn't update for 37 days! The tune up has been done today and the update I check it daily.

So what now?

Fida

Alex Stanciu

Hello Fida ,

In order to further investigate this sittuation, please follow the steps from the email that we have sent you , an reply back with the reports that we have asked you .

Thank you .

oldgunny

Tried the fix posted and it worked for about a week, now back to gray ball and rebooting. Since it doesn't look like the problem will be fixed in version 2009, will it be fixed in 2010? My subscription is up in 15 days and don't need the aggravation. " />

Alex Stanciu

Hello oldgunny ,

You may try upgrading to BitDefender 2010 following the steps from the next article:http://forum.bitdefender.com/index.php?showtopic=14997 .This issue was solved with our new product, but in case it will reoccur do not hesitate to contact us back .

Thank you .

kamaranti

Where is Bitdefender's 24/7 chat support?

http://kamaranti.blogspot.com/2009/08/bitd...er-failure.html

Alex Stanciu

Hello kamaranti ,

I’ve attentively read your post and I’m sorry to hear that you have one bad experience with our product after all this time.

I can assure you that we answer to all of our chat request, but sometimes the service is very busy so you may have to wait a little more time until one of my colleagues answer your request. I’m surprised to see that you’ve missed our telephone numbers: when you access the chat service you also have the Phone link near the Chat one. If you click on it you will see all the phone numbers from the countries where you can have phone support . We have improved our telephone service and now the waiting times are shorten, so feel free to call us anytime you want .

As for the email support, we tried contacting you on June 1st , but we have not received any replies from you .

Now, that we have launched the new BitDefender 2010 suite, you can also try to upgrade your actual product for free to it. Here is the link were you can find instructions on how to upgrade:http://forum.bitdefender.com/index.php?showtopic=14997 . We have also sent you an email today with the upgrade steps , so feel free to reply if you have any other questions or issues .

This action should solve the issues that you had in the past with BitDefender and hopefully , it will change your opinion about our products.

Thank you .

radcyrus

@mikelin1984

I will send you the e-mail that all the other users received concerning this issue. Please check your Inbox when you have the time and follow those steps.

hi diana, i have the same problem, would you please send me the email to fix this as well,

thanks

Alex Stanciu

Hello radcyrus ,

Before sending you an email for further investigation you may try the steps from the next topic:http://forum.bitdefender.com/index.php?showtopic=14743 . If these steps are not working you can also try upgrading for free to BitDefender 2010 , following the instructions that you will find here . If none of these solution worked for you please reply back with the following information's :

- what BitDefender product/version you are using;

- what is your operating system;

- are there any other security solutions on the same PC, besides BitDefender?

- what type of Internet connection are you using ;

Thank you .

pep

I purchased a 1 year license of BT 2010 Antivirus yesterday and after a clean Vista x86 format i installed the software with my legal product key.

I have this issue since then.

I've done this http://forum.bitdefender.com/index.php?showtopic=14743 and hope it works

Alex Stanciu

Hello pep ,

It will be great if you will follow the steps that I have sent you through the email and reply with the requested files attached . This will help us determine if this issue is similar with the one encountered on our 2009 products .

Thank you .

librehombre

Hello BadMix,

I have created Ticket ID 200905081005301 in the support database and sent you an e-mail - please have a look at the steps listed there and send us the reports that were generated on your machine.

I am also having the problem "Bit Defender Services" ... and a grey icon. I use Windows XP Media Edition.

Alex Stanciu

Hello librehombre,

For start you should try following the instructions presented in the next pinned topic. If this will not help you, we recommend you to upgrade for free to BitDefender 2010 . Complete instructions on how to do this can be found here.

Thank you .

Gerard1989

Hello,

I've tried the fix on this page: http://forum.bitdefender.com/index.php?showtopic=12902 , but it didn't work for me.

So, here's a question for the moderators on this forum: is there a fix yet? Because I didn't pay sixty euros to get an antivirus programme that's got bugs like this.

Alex Stanciu

Hello Gerard1989,

This issue has been solved in our 2010 version. We recommend you to upgrade for free to BitDefender 2010 following the steps from the next topic.

Thank you .

chrishilgendorf

Hello Gerard1989,

This issue has been solved in our 2010 version. We recommend you to upgrade for free to BitDefender 2010 following the steps from the next topic.

Thank you .

I have 2010 (upgraded from 2009) and 2 of my computers are reporting the same error. I actually never had the error when I was running 2009. But I do have it now.

Gerard1989

I have 2010 (upgraded from 2009) and 2 of my computers are reporting the same error. I actually never had the error when I was running 2009. But I do have it now.

That's strange, I recently upgraded to 2010, and that seems to have solved the problem for me..

Gerard1989

I'll rephrase that; it still doesn't work, I'm experiencing exactly the same problem. Not only that, but since I've upgraded to 2010 my Windows Live Messenger doesn't work anymore, kinda suspicious.

xa0s

I'll rephrase that; it still doesn't work, I'm experiencing exactly the same problem. Not only that, but since I've upgraded to 2010 my Windows Live Messenger doesn't work anymore, kinda suspicious.

Hey man, read my post i got ya covered.

http://forum.bitdefender.com/index.php?sho...c=12805&hl=

its got more detailed exp for MSN.

vijayind

I am also getting this persistent services not responding issue on my Vista Laptop. First it used be occasional now its almost at every boot !!

Gazolzwurf

Same issue as reported by other users here.

This is the second issue found after 3 weeks of installing BD2010, other issue being the heavy CPU usage of vsserv.exe.

Why is it that BD staff are issuing work arounds to issues which have been 'known' for some time, for the users to amend DIY? Where's the patch guys?

Many thanks,

Gaz

Pleatolutty

I was trying to save the configuration from RAM to FLASH PROM but I get this meesage Error 8544: PLC Error Server Error: The content of the flash memory are NOT equal with the PLC.

What can I do to fix this?

The Keyswith was Off when I did this.

Regards.

mrcool63

Same problem here... all of a sudden vsserv stopped responding.... had to uninstall and reinstall..... if this happens suddenly when im out what is goin to happen to my system.. im using bd total security 2010,..

Is there a patch?????

kindly help please or i will be forced to recommend other antivirus suites for my friends...

SIGWolf

The error message "Services not responding" can have multiple causes, in order to make sure that we correctly identify the reason why this message comes up we need to treat each report individually.

chunks, hadyhosny, mgu, frosti, tütücaca, cosmic_nomad

I have created support tickets for all of you in our database and sent you some diagnostic tools for the system. Please reply to the e-mails that you have received attaching the reports

In case anybody else encounters this error message with BitDefender I would recommend contacting support and attaching the reports generated by the diagnostic tools available in the following article - you have a link in the bottom part of the article on how to contact support:

http://www.bitdefender.com/site/KnowledgeBase/consumer/#389

I am also having this issue. Mozilla and IE will freeze, the PC goes into "jet taking off" mode and performance goes to heck in a handbasket. Any help would be appreciated.

boothy99

See post 104, and 105 ......

http://forum.bitdefender.com/index.php?sho...amp;#entry74164

Quote:

#104:

I'm not going to get too excited just yet, .... but, ... I'd been having ''vsserv.exe not responding'' EVERY day recently. Needed to restart the service repeatedly in the same day on numerous occasions.

My PC was also responding very slowly when accessing Windows Explorer & programs. Even trying to open BD was a slow process, waiting for it to show itself.

On the 30th Dec', I decided to reinstall BD. I used the BitDefender_Uninstall_Tool.exe, then rebooted. I then used a Third party registry cleaner, and it found more BD left-overs !! I backed up these files, then allowed the program to delete them, then carried out a fresh install & update of BD.

Well, ... so far, 48 hours later, ..... NO vsserv.exe lock-ups; Windows Explorer opens like it should (quickly); programs, .... including BD, show themselves how they used to a while back - quickly. I'm not holding my breath, ... but it's been a while since the PC and BD behaved themselves. I'm hoping the pre-reinstall clean up of the Registry might have cleaned out something that was hindering things?

I'll post here IF, and as soon as BD greys out again.

#105:

''.................. 4 days and counting, ..... NO vsserv.exe not responding (or greyed out icon), and everything is working as quickly as in my lasy post ohmy.gif)

Did the clean install sort things out??? Was it the ''left overs'' that I cleaned out, causing the problems???

Any thoughts Alex? ..... if there's anything you might want me to send, feel free to ask.... I'll keep my fingers crossed it stays working.''

smithe566

i am having the Vssrev.exe problem currently..please help me

Unknown

Hello Smithe566,

Please complete the following steps and send me the logs generated at the end of these steps as listed below:

1. Download the diagnostic tool HERE

2. Locate and open 'sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take a several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

When you have the sysdump.tar please upload it HERE then send me a PM (private message) with the download link.

Regards,

ltdarkstar

I sent you a diag file Dany, I would appreciate if you would stop ignoring my PMs!!!

Hello Smithe566,

Please complete the following steps and send me the logs generated at the end of these steps as listed below:

1. Download the diagnostic tool HERE

2. Locate and open 'sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take a several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

When you have the sysdump.tar please upload it HERE then send me a PM (private message) with the download link.

Regards,

Unknown

Hi,

Ltdarkstar I haven't received any PM from you. Can you please send it again ? Thank you!

dwrshah@gmail.com

Hi

I am also the victim of vsserv.exe unavailable error (with black and white bitdefender icon in system tray). Please help!!

I am using BitDefender Total Security 2010 on Win XP professional with no other anti-virus or spyware program

Also the vsserv.exe is not showing up on Task Manager processes and i have also performed this http://forum.bitdefender.com/index.php?showtopic=14743 but nothing happened.

dwrshah@gmail.com

Please i need help !!! Its been a week

Rato Animal

Please i need help !!! Its been a week

It has now been a whole lot more, and i have had this issue for several months, like Sm00th-DS I have also followed the above quoted instructions http://forum.bitdefender.com/index.php?showtopic=14743, nothing, as I do NOT see the file. Unlike the poster I use BD2009.

nikki605

It has now been a whole lot more, and i have had this issue for several months, like Sm00th-DS I have also followed the above quoted instructions http://forum.bitdefender.com/index.php?showtopic=14743, nothing, as I do NOT see the file. Unlike the poster I use BD2009.

If you have a valid BD license and your hardware platform meets the minimum system requirements, you can upgrade to the current BD 2011 product for FREE. That is the version that is receiving the fastest support.

You will find all the details in this topic.

Regards,

mikey383

If you have a valid BD license and your hardware platform meets the minimum system requirements, you can upgrade to the current BD 2011 product for FREE. That is the version that is receiving the fastest support.

You will find all the details in this topic.

Regards,

This software is a joke. Besides all the problems I had with the 2010 version, the 2011 download had corrupt files. So after all the trouble I've had with BD, and Defender Pro (which I was unaware was made by the same people), I'm uninstalling this crap and going with something NOT made by this company...something free. You've now lost a customer.

Mihaela M.

Hi mikey383,

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

In case you want to give a second chance to our 2011 version, please try to download the installation kit you need, from the following link:

http://download.bitdefender.com/windows/installer/en/

Note: Before downloading the above installation kit, please unplug the internet cable from your computer or disable the Wireless adapter, if you are using one and then enable it again.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

DebC

It may be possible that you don’t find vsserv.exe process listed in the Processes section of Task Manager.

there is a link after this in the pinned post "Bitdefender services not responding" the "what to do" one. The link is broken so it won't give me the page to go to.

rootkit

Hello

This is an old topic.

Please upgrade for Free to Bitdefender 2013 and we will continue the discussion on this area:

http://forum.bitdefender.com/index.php?act...f=312&id=53

http://forum.bitdefender.com/index.php?showforum=293

Thank you. Have a great weekend!