Respnse From Bitdefender?

I have sent Bitdefender 2 emails over the last week with NO response. I called the help line and was on hold for over 2 ½ hours with no one ever answering. I tried the chat-line, but it just sends you to email.

Does anyone have any suggestions on how to get a response from Bitdefender? I would gladly dump Bitdefender altogether, but I need to get an issue with backup/restore resolved first. :wacko:

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unknown

We have sent you a reply on your support Ticket ID 200904201013763 with some instructions in order to be able to assist you regarding the issue that you have submitted. Please reply to it when you have the time.

burtman

I haven't received any response from Bitdefender. Where did you send it?

burtman

Can you please resend Ticket ID 200904201013763? I never received it.

unknown

We have resent the e-mail on this ticket ID 200904201013763 2 times - it seems that your e-mail provider is blocking it or it filters it as spam thus please check your SPAM/Junk folder in order to see if it shows up there. If not, please be so kind as to send us by PM an alternative e-mail address that we can use in order to send you the troubleshooting steps.

burtman

I checked my spam filters (both email client and ISP) and no email from BD was ever received. I give up!

I am unable to restore a Bitdefender backup from an external drive after doing a clean install of my OS (Vista). I now have lost important files and cannot get BD to help me recover them. Furthermore, the BD software is a slog…it slows everything down. The user interface is cumbersome and unstable.

I have been a BD customer since early 2008, but the relationship is over. I am not a novice, and this is the first time I have ever tried to use BD support. The lack of any support from BD is unbelievable! No matter how patient or diligent I am, the bottom line is that getting a response from BD is IMPOSSIBLE!!

I have left numerous posts-NO RESPONSE!

I called BD and was on hold for almost 3 hours - NO ANSWER!

I tried on-line chat - NO RESPONSE!

I sent two emails - NO RESPONSE!

BE FOREWARNED! Don't even consider BD as a security solution. If you ever encounter a problem, you are COMPLETELY ON YOUR OWN for a resolution.

Too bad BD didn't just stick with a solid antivirus- firewall product. The "improvements" made for 2009 are a joke.

BD is a piece of crap -- and the customer support is NON-EXISTENT!

unknown

Hello Bubba,

We have resent the e-mail on ticket ID 200904201013763 3 times up to this point - the issue is that our e-mail contains an attachment and Gmail has been known to block this type of e-mail without sending a notification to the user's Inbox.Unfortunately we have no control over their filters when the message has left our server.

Please be so kind as to provide us with an alternative e-mail address(other than Gmail) where we can send you the e-mail that was sent multiple times on your ticket ID in order to make sure that you receive it.