Bitdefender Services Not Responding [vsserv.exe Unavailable Atm]

stefhead

Hey, i was searching the internet for sollutions when i got on this forum.

I guess the title says it all : bitdefender crashes everytime, saying this text : The bitdefender security service (vsserv.exe) is unavailable at the moment. Please restart your computer. If the problem persists, please contact the bitdefender support team by clicking on the support link on the bottom area of the bitdefender user interface.

(using total security 2009, 2 year license)

Ok, did that (rebooting dint helped) and send a mail to support crew, i got this back:

Hi. This is the qmail-send program at cube.bitdefender.com.
  I'm afraid I wasn't able to deliver your message to the following addresses.
  This is a permanent error; I've given up. Sorry it didn't work out.
  
  <@cube.bitdefender.com>:
  Sorry, no mailbox here by that name. (#5.1.1)
  
  --- Below this line is a copy of the message.
  
  Return-Path: <@telenet.be>
  Received: (qmail 26987 invoked from network); 25 Apr 2009 05:13:30 -0400
  Received: from localhost (HELO www.bitdefender.com) (127.0.0.1)
    by cube.bitdefender.com with SMTP; 25 Apr 2009 05:13:30 -0400
  Date: Sat, 25 Apr 2009 05:13:30 -0400
  Return-Path: vancampenhoutguy@telenet.be
  To: 
  From: guy vancampenhout <<removed>@telenet.be>
  Subject: [Contact Site - Support] New Contact Message Received
  Message-ID: <bf9d2a67c7a87162a3014479005726c1@www.bitdefender.com>
  X-Priority: 3
  X-Mailer: PHPMailer [version 1.72]
  X-OTRS-Product: 2214
  X-OTRS-Country: be
  X-OTRS-Department: Support
  X-OTRS-SupportType: contactSite
  X-OTRS-Teritory: FR
  X-BounceFlag: contactSite
  MIME-Version: 1.0
  Content-Transfer-Encoding: 8bit
  Content-Type: text/html; charset="iso-8859-1"
  
  <p>Content: We got a problem with total security 2009, most of the time's it says : Bitdefender services are not responding
  (vsserv.exe is unavailable at the moment)
  
  I hope there's a way to fix this couse my pc is undefended atm.</p><p>IP: 81.165.145.209</p><p>Full Name: Mr. guy vancampenhout</p><p>E-mail: vancampenhoutguy@telenet.be</p><p>Phone: not completed</p><p>Department: Support</p><p>Selected Country: Belgium </p><p>GeoIP Country: Belgium</p><p>Referer URL: <a href="http://www.bitdefender.com/P2214--nl--Browse-by-BitDefender-Total-Security-2009.html">http://www.bitdefender.com/P2214--nl--Browse-by-BitDefender-Total-Security-2009.html</a></p><p>Last Browsed Products: <ul><li><a href="http://www.bitdefender.com/P2214--nl--Browse-by-BitDefender-Total-Security-2009.html">BitDefender Total Security 2009</a></li></ul></p><p>Last Articles Red: None</p><p>Browser: MSIE 7.0<br /></p>

I really dont know wath to do anymore, so this is my last hope, my system has been unprotected for over a week now and that bothers me.

Hope you can help, stefhead.

stefhead

Oh, forgot to tell:

-vista premium 32 bit

-IE8

Unknown

This issue will require further troubleshooting - I have sent you an e-mail with some diagnostic tools, please reply to it when you have the time.