Cannot Uninstall

batgirl

i am trying to uninstall BD 2009 on 64b vista os...have used the uninstall tool to no avail. says windows/installer/bdis.msi error when trying to uninstall through windows...says uninstall is completed when using uninstall tool.

product still on system taking up 116 mb. can anyone help. had trial version worked well-purchased and now all kinds of problems.

any help appreciated.

eta: bd does not show in all programs... but does show in programs to uninstall...

Orphan

i am trying to uninstall BD 2009 on 64b vista os...have used the uninstall tool to no avail. says windows/installer/bdis.msi error when trying to uninstall through windows...says uninstall is completed when using uninstall tool.

product still on system taking up 116 mb. can anyone help. had trial version worked well-purchased and now all kinds of problems.

any help appreciated.

eta: bd does not show in all programs... but does show in programs to uninstall...

batgirl,

I had this probem in the early days of v.11. See if this helps at all... Boot into Safe Mode and try to use the special 64-bit BitDefender uninstaller. If it does manage to run in Safe Mode, reboot, then reboot again into Safe Mode and run the special tool again and then reboot into Normal Mode. BD SHOULD be gone. No guarantees!

If this doesn't work for you, you're pretty much done until Monday when the BitDefender support team come back to work. They don't do anything on the weekends.

Good Luck!

Cheers

Orphan