Trojan.heur.5000ff000

houvenaeghel
houvenaeghel
in Bitdefender 2009 products

I'm running Vista 64 Home Premium addition and BD Antivirus 2009. This morning the BD scan found an infected file that it couldn't remove. The message was Gen:Trojan.Heur.5000FF000 - disinfection failed on 1 issues. Infected: <System>=>C:\WINDOWS\System32\mobsync.exe (memory dump).


What do I need to do to remove it?

Comments

  • hnyaji
    hnyaji
    edited May 2009

    Hi


    looks like a 99.99% false alarm for me.


    mobsync.exe is a process associated with Internet Explorer and is used to synchronize the offline pages you have chosen to be stored locally with the matching online pages. This was why the file was not deleted.


    Please attach and email to support[AT]bitdefender[DOT]com with subject as 'virus found - false alarm?'


    Hemanth

  • alexcrist
    alexcrist ✭

    Hello geert,


    Please read this topic: http://forum.bitdefender.com/index.php?showtopic=13610


    Also post any further questions about this issue in that topic.


    Cris.


    == CLOSED ==

This discussion has been closed.

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