Antivirus 2009 Update Problem

dal2009

Week ago I installed Bitdefender Antivirus 2009 on my laptop and in last two days my Bitdefender Antivirus has not been able to perform an upgrade.

I tried both solution

1) Start-run.services.msc, etc...

2) Installing "update_unavailable_patch"

Nothing helped. I don't have any firewall and I even tried to disable windows integrated firewall.

I even did Bitdefender free online scan and it showed that my laptop is virus free.

Then I scanned for malware and spyware with two additional programs and it showed that computer is clean.

I downloaded update file manually but this is only temporary solution.

Internet connection is "clean", no proxy.

If I try to reinstall Bitdefender, will I lose my right to register since I already registered this product?

Or any other solution, please?

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Comments

hnyaji

what server you have to update?

It should be as http://upgrade.bitdefender.com/

dal2009

Hi

what server you have to update?

It should be as http://upgrade.bitdefender.com/

Yes it is:

I can give you screenshoot of all setting - they are same as they were always.

Now, the question ins what should I do? :unsure:

Will I loose license if I reinstall it again or there is some simple solution?

unknown

Hello dal2009,

In order to see what is causing this issue we need to analyze a few update logs generated on your PC.

I have sent you a few troubleshooting steps by e-mail on Ticket ID 200905211006938 - please reply to the e-mail with the reports whenever you have the time.

Thank you!

ludotbo

Hello dal2009,

In order to see what is causing this issue we need to analyze a few update logs generated on your PC.

I have sent you a few troubleshooting steps by e-mail on Ticket ID 200905211006938 - please reply to the e-mail with the reports whenever you have the time.

Thank you!

Hello, i've a similar problem. I've 15 same computers but with two, the update doesn't works : i've got and 404 error.

It's seem it's the "pc_pornography.dat" file which block the update.

I've try the Update-unavailable-patch, it's the same. The update work (with 100 % of progress and about 5400 ko) but at the end, i have the 404 error. The file "pc_pornography.dat" seem to be odwnload several times and it's the last file listed on the update.

Thanks in advance for your help

unknown

Hello ludotbo,

On the 2 computers that are facing this issue try to run a Repair for BitDefender using Start - All Programs - BitDefender 2009 - Repair.

Please let me know what results you have.

Thank you!

ludotbo

Hello ludotbo,

On the 2 computers that are facing this issue try to run a Repair for BitDefender using Start - All Programs - BitDefender 2009 - Repair.

Please let me know what results you have.

Thank you!

I've forgotten this function. It's works. Thanks.

unknown

Hello ludotbo,

I'm glad to hear that it worked for you.

Thanks for the feedback!

hennie

i've got the same problem with my IS 2009 the update starts with no problems and downloads files up to a cretin point where it just stops and throws away all the files it has downloaded. the first step i took was to se if the services.msc is started, and it was. then i downloaded the update_unavailable_patch but with this patch installed my BD won't even open, i get a message telling me (The BitDefender security service (vsserv.exe) is unavailable at the moment)..

plz help

unknown

Hello ShaDow_58,

The patch that you ran on the system was for a different issue, one where the update module is unavailable and grayed out where no options can be selected:

http://www.bitdefender.com/site/KnowledgeBase/consumer/#515

At the moment my recommendation would be to run a Repair for BitDefender by using Start - All Programs - BitDefender 2009 - Repair .

Then try to update again after the restart.

Let me know how it goes.