When Will My E-mail Be Answered?

Aarrestad

After finally getting a response on my e-mail to support@bitdefender.com, I sent a few logs and the communication was pretty good. I was told to zip and send some files which didn't exist on my harddisk so I had to send a new GMER log. I sent a new log a week ago, but haven't heard any thing since.

[Ticket ID:200905161000668]

Unknown

Hello Aarrestad,

We just sent you a new reply on Ticket ID 200905161000668 and will follow-up with the results of the analysis later on today by e-mail.

Thank you for reporting this situation to us.