Bdts 2009 Freezing Vista64 Sp2
hi
i post here to 
do some one have the solution 
here is the probleme .
after a good instalation of the SP2 vista 64 bitdefender TS could not make a virus scan anymore 
.
so i decided to uninstal and reinstal BDTS2009 
everything whas fime but when I sended some private files with a p2p soft (torrent) vista freez and reboot after a wile . 
the same problem did append after instalation of vista SP1. 
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yes I have put the latest marvel and GPU drivers but nothing helps and the register key with regedit is already on 4 instead of 1.
do someone have a clue because bitdefender do not same to do anything about it
Comments
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Hello sigi01,
We sent you some troubleshooting steps by e-mail - please reply to that message when you have the time.
Thank you!0 -
Hello sigi01,
We sent you some troubleshooting steps by e-mail - please reply to that message when you have the time.
Thank you!
nice i did follow all the step you gived and" /> vista64 sp2 has crached10 minutes after runing the 2 diagnostiic soft you gived .
its impossible to upload on the forum the print screen of the report
but via your online report it worked do bitdefender ( european societe who has a branch in Belgium) do not have a french support ?0 -
Hello sigi01,
It is very important to make sure to reply on the ticket ID that was opened for your case because it is the only way that we can keep track of the conversation. If you send a separate e-mail to support than a new Ticket ID will be created and it will have a different owner than the previous one.
Concerning the issue that you have encountered, the diagnostic tools are unable to crash your system because it is a simple process that creates a report file. They are also not patches designed to correct the issue that is why we need you to send us the reports in a reply to that e-mail.
This topic is closed for the moment because communication will be sustained by e-mail.0
