Can't Install Is 2009, Error 1935

RHE09

Installed IS 2009 no prob. Day after install something stopped working and I did a repair. While reinstalling I got this error (quoted from Event Viewer):

Product: BitDefender Internet Security 2009 -- Error 1935. An error occured during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Microsoft.VC80.CRT,processorArchitecture="x86",type="win32-policy",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b"

Uninstalling and re-installing, including using the removal tool, did nothing to handle the problem.

I have Win Vista Home Premium 32-bit SP 2.

Alex Stanciu

Installed IS 2009 no prob. Day after install something stopped working and I did a repair. While reinstalling I got this error (quoted from Event Viewer):

Product: BitDefender Internet Security 2009 -- Error 1935. An error occured during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Microsoft.VC80.CRT,processorArchitecture="x86",type="win32-policy",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b"

Uninstalling and re-installing, including using the removal tool, did nothing to handle the problem.

I have Win Vista Home Premium 32-bit SP 2.

Hello RHE09 ,

Please follow the steps bellow :

1. Download and install the latest Windows Vista Updates.

2. Run a BitDefender Online Scan .

3. Download the BitDefender Total Security 2009 installation kit from the next link :http://download.bitdefender.com/windows/de...ty_2009_32b.exe then try to run it .

Detailed instructions on how to use our online scanner were sent to our as a reply to your support request . Please send us back an email in case this issue still persist .

RHE09

Hello RHE09 ,

Please follow the steps bellow :

1. Download and install the latest Windows Vista Updates.

2. Run a BitDefender Online Scan .

3. Download the BitDefender Total Security 2009 installation kit from the next link :http://download.bitdefender.com/windows/de...ty_2009_32b.exe then try to run it .

Detailed instructions on how to use our online scanner were sent to our as a reply to your support request . Please send us back an email in case this issue still persist .

Hi. Latest updates are installed. Had already ran an online scan. Downloaded installation kit and installed successfully. However that is not the product I had/want. It's Internet Security. Uninstalled Total Security and tried reinstalling Internet Security, same error.

Alex Stanciu

Hi. Latest updates are installed. Had already ran an online scan. Downloaded installation kit and installed successfully. However that is not the product I had/want. It's Internet Security. Uninstalled Total Security and tried reinstalling Internet Security, same error.

Hello RHE09,

This issue needs further investigation and that is why we have sent you a reply with some troubleshooting instructions. Please send us back an email with the reports that we have asked you .

RHE09

Hello RHE09,

This issue needs further investigation and that is why we have sent you a reply with some troubleshooting instructions. Please send us back an email with the reports that we have asked you .

You might want to change your email settings if you're going to ask me for attachments, this is what I got back

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

support@bitdefender.com

SMTP error from remote mail server after end of data:

host impout-pool.yourhostingaccount.com [10.1.55.3]:

552 5.2.0 Blacklisted file extension detected

gozierdt

Alex,

I have exactly the same problem- Vista SP2, latest updates, I've run the on-line scanner, and I still

keep getting the exact same error message. Can you please send me the troubleshooting instructions

and what additional information you'd like to see back from me?

Thanks,

Gene

Alex Stanciu

Hello gozierdt ,

We have created a support ticket in our database and an email was sent to you for further investigation . We are waiting your reply .

Thank you .