Can't Install Is 2009, Error 1935

RHE09
RHE09
in Bitdefender 2009 products

Installed IS 2009 no prob. Day after install something stopped working and I did a repair. While reinstalling I got this error (quoted from Event Viewer):


Product: BitDefender Internet Security 2009 -- Error 1935. An error occured during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Microsoft.VC80.CRT,processorArchitecture="x86",type="win32-policy",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b"


Uninstalling and re-installing, including using the removal tool, did nothing to handle the problem.


I have Win Vista Home Premium 32-bit SP 2.

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
    Installed IS 2009 no prob. Day after install something stopped working and I did a repair. While reinstalling I got this error (quoted from Event Viewer):


    Product: BitDefender Internet Security 2009 -- Error 1935. An error occured during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: policy.8.0.Microsoft.VC80.CRT,processorArchitecture="x86",type="win32-policy",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b"


    Uninstalling and re-installing, including using the removal tool, did nothing to handle the problem.


    I have Win Vista Home Premium 32-bit SP 2.


    Hello RHE09 ,


    Please follow the steps bellow :


    1. Download and install the latest Windows Vista Updates.


    2. Run a BitDefender Online Scan .


    3. Download the BitDefender Total Security 2009 installation kit from the next link :http://download.bitdefender.com/windows/de...ty_2009_32b.exe then try to run it .


    Detailed instructions on how to use our online scanner were sent to our as a reply to your support request . Please send us back an email in case this issue still persist .

  • RHE09
    RHE09
    Hello RHE09 ,


    Please follow the steps bellow :


    1. Download and install the latest Windows Vista Updates.


    2. Run a BitDefender Online Scan .


    3. Download the BitDefender Total Security 2009 installation kit from the next link :http://download.bitdefender.com/windows/de...ty_2009_32b.exe then try to run it .


    Detailed instructions on how to use our online scanner were sent to our as a reply to your support request . Please send us back an email in case this issue still persist .


    Hi. Latest updates are installed. Had already ran an online scan. Downloaded installation kit and installed successfully. However that is not the product I had/want. It's Internet Security. Uninstalled Total Security and tried reinstalling Internet Security, same error.

  • Alex Stanciu
    Alex Stanciu ✭✭
    Hi. Latest updates are installed. Had already ran an online scan. Downloaded installation kit and installed successfully. However that is not the product I had/want. It's Internet Security. Uninstalled Total Security and tried reinstalling Internet Security, same error.


    Hello RHE09,


    This issue needs further investigation and that is why we have sent you a reply with some troubleshooting instructions. Please send us back an email with the reports that we have asked you .

  • RHE09
    RHE09
    Hello RHE09,


    This issue needs further investigation and that is why we have sent you a reply with some troubleshooting instructions. Please send us back an email with the reports that we have asked you .


    You might want to change your email settings if you're going to ask me for attachments, this is what I got back


    This message was created automatically by mail delivery software.


    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:


    support@bitdefender.com


    SMTP error from remote mail server after end of data:


    host impout-pool.yourhostingaccount.com [10.1.55.3]:


    552 5.2.0 Blacklisted file extension detected

  • gozierdt
    gozierdt

    Alex,


    I have exactly the same problem- Vista SP2, latest updates, I've run the on-line scanner, and I still


    keep getting the exact same error message. Can you please send me the troubleshooting instructions


    and what additional information you'd like to see back from me?


    Thanks,


    Gene

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello gozierdt ,


    We have created a support ticket in our database and an email was sent to you for further investigation . We are waiting your reply .


    Thank you .

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