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V10 Update Service Unavailable

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photohiker
photohiker
in General talk

I am running Bitdefender Antivirus Version 10. Today I could not update Bitdefender. The update link is grayed out and above that it just says "Bitdefender Update Service Unavailable". Anyone know what is going on?

Comments

  • dw2108
    dw2108
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    I have been getting "NO UPDATE AVAILABLE" since Friday. What The BLEEP?


    Dave

  • Alex Stanciu
    Alex Stanciu ✭✭
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    I am running Bitdefender Antivirus Version 10. Today I could not update Bitdefender. The update link is grayed out and above that it just says "Bitdefender Update Service Unavailable". Anyone know what is going on?


    Hello MLK ,


    If you are using Windows XP with Service Pack 2 or 3 , or Windows Vista we recommend you to upgrade for free to BitDefender Antivirus 2009 following the steps from the next BitDefender article:http://kb.bitdefender.com/KB450-en--Upgrad...virus-2009.html .


    Thank you .

  • Alex Stanciu
    Alex Stanciu ✭✭
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    I have been getting "NO UPDATE AVAILABLE" since Friday. What The BLEEP?


    Dave


    Hello Dave ,


    Please let us know what BitDefender and Windows system you are using . Usually , the message that you received , is displayed when you have the latest BitDefender updates installed . In order to check this , please tell us the Engine Version and the Virus Signatures that you can find in the Update section of your program .


    Thank you .

  • p-39driver
    p-39driver
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    Hello Dave ,


    Please let us know what BitDefender and Windows system you are using . Usually , the message that you received , is displayed when you have the latest BitDefender updates installed . In order to check this , please tell us the Engine Version and the Virus Signatures that you can find in the Update section of your program .


    Thank you .


    I ran a manual update for BD Version10(retail) this evening,and did get updates.


    I had the same problem as all of you since this morning,but it appears the problem has been fixed.


    Chris

  • dw2108
    dw2108
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    It's working off and on. The servers seem to be flaking out -- probably overloaded. It lends itself to "the thrill" of being a BD user! <img class=" />


    Sysyems are 9x/ME 2000 and XP Pro

  • dw2108
    dw2108
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    The inconsistent updates are causing some serious system errors in Maxthon, Opera, and even IE. Several mshtml errors with BD AS enabled. This is on 2000 and XP.


    Strange!


    Dave

  • photohiker
    photohiker
    Options
    Hello MLK ,


    If you are using Windows XP with Service Pack 2 or 3 , or Windows Vista we recommend you to upgrade for free to BitDefender Antivirus 2009 following the steps from the next BitDefender article:http://kb.bitdefender.com/KB450-en--Upgrad...virus-2009.html .


    Thank you .


    Last December I upgraded to Bitdefender 2009 when I purchased a new license key. I had nothing but problems with it. My computer was locking up and my dvd drive could not be recognized(among other things). I dealt with tech support for about 2 weeks trying to get it to work. They had me un-install all kind of programs on my computer because they might conflict with Bitdefender 2009(even though they worked fine with Bitdefender V10. I finally gave up on Bitdefender 2009 and went back to Bitdefender V10. I should have read the reviews on Bitdefender 2009 before I installed it. I have already told tech support that I am not going to re-live that nightmare again! Installing Bitdefender 2009 is NOT an option!

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options
    Last December I upgraded to Bitdefender 2009 when I purchased a new license key. I had nothing but problems with it. My computer was locking up and my dvd drive could not be recognized(among other things). I dealt with tech support for about 2 weeks trying to get it to work. They had me un-install all kind of programs on my computer because they might conflict with Bitdefender 2009(even though they worked fine with Bitdefender V10. I finally gave up on Bitdefender 2009 and went back to Bitdefender V10. I should have read the reviews on Bitdefender 2009 before I installed it. I have already told tech support that I am not going to re-live that nightmare again! Installing Bitdefender 2009 is NOT an option!


    Hello MLK ,


    For start , please follow the next link and download the patch that I have uploaded : http://www.sendspace.com/file/29waig . Run it and when the process is completed a "Done" message will be displayed(the tool will update and clear the issue - internet connection required- note that the process can take a long time) .


    After you run the patch please restart your computer then repair BitDefender following the steps bellow :


    1. Click on Start from Windows and choose Control Panel .


    2. Open Add or Remove Programs then look after BitDefender Antivirus v10 .


    3. Select it then click on Change . Hit Next when the new window will appear then select Repair . Click one more time on Repair when the new window will show up .


    4. Wait until the process is over then reboot your computer when you will be asked . After your computer starts up a new BitDefender window will come up . Please click on Install and then wait until this process is finished .


    5. Click on Finnish then reboot your computer .


    Let us know if everything is working on now .


    Thank you .

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