Bd 2008 Missing Files Or Corrupted

gamegodessss

Here is a log from rsit tool. I got help from spywarehammer techs and i am being told that my bitdefender is either missing files or my install is corrupt. Can someone please look over my log and tell me whats missing or corrupt and then advise as to how to fix the problem. somehow my msconfig was pretty much wiped clean of startup programs. How? I have no idea but i cannot get BD to start when i start my computer. I have to turn it on manually once im started up. And everytime i start it up, the identity control always needs fixed. I click to fix it and it does so until the next time i restart my computer then I have to fix it all over again. I would appreciate some advice and/or help please.

--------------------------------------------------------------------------------

Logfile of random's system information tool 1.06 (written by random/random)

Run by NUNYA at 2009-06-24 13:52:22

Microsoft Windows XP Professional Service Pack 3

System drive C: has 296 GB (97%) free of 305 GB

Total RAM: 511 MB (47% free)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:52:56 PM, on 6/24/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\pctspk.exe

C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe

C:\Documents and Settings\NUNYA\Desktop\RSIT.exe

C:\Program Files\Trend Micro\HijackThis\NUNYA.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) - http://www.sis.com/ocis/OSInfo.cab

O16 - DPF: {16095503-786F-4097-AED6-5D567A26D760} (SiS_OCX Control) - http://www.sis.com/ocis/SiSAutodetectNT.cab

O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLa...erInstaller.CAB

O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/...can8/oscan8.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1232275094195

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=27986

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe

O23 - Service: BitDefender Communicator (XCOMM) - BitDefender - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe

--

End of file - 4026 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]

Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-02-27 75128]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]

Spybot-S&D IE Protection - C:\PROGRA~1\SPYBOT~1\SDHelper.dll [2009-01-26 1879896]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]

Java Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-03-14 35840]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]

JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-03-14 73728]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

{381FFDE8-2394-4f90-B10D-FC6124A40F8C} - BitDefender Toolbar - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll [2008-02-28 86016]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [2009-02-27 35696]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cmaudio]

RunDll32 cmicnfg.cpl,CMICtrlWnd []

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Component Manager]

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe [2003-12-22 241664]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe [2004-02-18 49152]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HPDJ Taskbar Utility]

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe [2004-03-04 172032]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\InCD]

C:\Program Files\Ahead\InCD\InCD.exe []

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]

C:\WINDOWS\system32\dumprep 0 -k []

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe [2002-07-24 28672]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]

C:\Program Files\MSN Messenger\msnmsgr.exe [2003-12-18 4677632]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroCheck]

C:\WINDOWS\system32\NeroCheck.exe []

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpybotSD TeaTimer]

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]

C:\Program Files\Java\jre6\bin\jusched.exe [2009-03-14 148888]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Yahoo! Pager]

C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE [2007-08-30 4670704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\AtiExtEvent]

C:\WINDOWS\system32\Ati2evxx.dll [2009-01-13 155648]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon]

C:\WINDOWS\system32\WgaLogon.dll [2009-03-10 239496]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]

"dontdisplaylastusername"=0

"legalnoticecaption"=

"legalnoticetext"=

"shutdownwithoutlogon"=1

"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]

"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]

"HonorAutoRunSetting"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe"="C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"

"C:\Program Files\Yahoo!\Messenger\YServer.exe"="C:\Program Files\Yahoo!\Messenger\YServer.exe:*:Enabled:Yahoo! FT Server"

"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======List of files/folders created in the last 1 months======

2009-06-24 13:52:22 ----D---- C:\rsit

2009-06-21 01:25:19 ----D---- C:\Program Files\process explorer

2009-06-20 01:19:30 ----D---- C:\WINDOWS\BDOSCAN8

2009-06-15 07:20:03 ----HDC---- C:\WINDOWS\$NtUninstallKB961501$

2009-06-15 07:19:15 ----HDC---- C:\WINDOWS\$NtUninstallKB969897$

2009-06-15 07:18:31 ----HDC---- C:\WINDOWS\$NtUninstallKB969898$

2009-06-15 07:15:20 ----HDC---- C:\WINDOWS\$NtUninstallKB970238$

2009-06-15 07:14:31 ----HDC---- C:\WINDOWS\$NtUninstallKB968537$

2009-06-11 15:37:37 ----A---- C:\WINDOWS\WININIT.INI

2009-06-05 03:49:32 ----D---- C:\Documents and Settings\NUNYA\Application Data\WinFF

2009-06-04 10:35:52 ----N---- C:\WINDOWS\UNNMP.exe

2009-06-04 10:35:33 ----D---- C:\Program Files\Ahead

2009-06-01 16:56:14 ----N---- C:\WINDOWS\system32\spmsg.dll

2009-06-01 14:47:48 ----D---- C:\Medion

2009-06-01 02:33:23 ----HDC---- C:\WINDOWS\$NtUninstallMSCompPackV1$

2009-06-01 02:31:32 ----D---- C:\Program Files\Windows Media Connect 2

2009-06-01 02:25:57 ----A---- C:\WINDOWS\imsins.BAK

2009-06-01 02:25:06 ----HDC---- C:\WINDOWS\$NtUninstallWudf01000$

======List of files/folders modified in the last 1 months======

2009-06-24 13:52:14 ----D---- C:\WINDOWS\Prefetch

2009-06-24 13:50:49 ----D---- C:\WINDOWS\Temp

2009-06-24 12:37:44 ----D---- C:\WINDOWS\system32

2009-06-22 00:02:18 ----D---- C:\WINDOWS

2009-06-22 00:00:20 ----A---- C:\WINDOWS\SchedLgU.Txt

2009-06-22 00:00:16 ----D---- C:\WINDOWS\system32\CatRoot2

2009-06-21 23:59:55 ----A---- C:\WINDOWS\bdagent.INI

2009-06-21 23:58:18 ----RD---- C:\Program Files

2009-06-21 16:22:47 ----D---- C:\Program Files\Full Tilt Poker

2009-06-21 01:28:22 ----D---- C:\WINDOWS\system32\drivers

2009-06-20 01:19:37 ----SD---- C:\WINDOWS\Downloaded Program Files

2009-06-20 01:19:30 ----HD---- C:\WINDOWS\inf

2009-06-20 00:22:45 ----D---- C:\WINDOWS\Help

2009-06-15 09:05:39 ----SHD---- C:\WINDOWS\Installer

2009-06-15 09:03:51 ----D---- C:\Program Files\NOS

2009-06-15 09:03:50 ----D---- C:\Documents and Settings\All Users\Application Data\NOS

2009-06-15 07:20:06 ----RSHDC---- C:\WINDOWS\system32\dllcache

2009-06-15 07:18:30 ----HD---- C:\WINDOWS\$hf_mig$

2009-06-11 14:47:13 ----N---- C:\boot.ini

2009-06-11 14:47:13 ----A---- C:\WINDOWS\win.ini

2009-06-11 14:47:13 ----A---- C:\WINDOWS\system.ini

2009-06-04 10:36:12 ----D---- C:\Program Files\Common Files\InstallShield

2009-06-01 20:19:36 ----D---- C:\Program Files\Windows Media Player

2009-06-01 16:56:15 ----D---- C:\WINDOWS\system32\CatRoot

2009-06-01 09:51:12 ----A---- C:\WINDOWS\system32\MRT.exe

2009-06-01 02:25:19 ----D---- C:\WINDOWS\system32\LogFiles

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AmdK7;AMD K7 Processor Driver; C:\WINDOWS\system32\DRIVERS\amdk7.sys [2008-04-13 37760]

R1 bdftdif;bdftdif; \??\C:\Program Files\Common Files\BitDefender\BitDefender Firewall\bdftdif.sys []

R3 ati2mtag;ati2mtag; C:\WINDOWS\system32\DRIVERS\ati2mtag.sys [2009-01-14 3455488]

R3 Bdfndisf;BitDefender Firewall NDIS Filter Service; C:\WINDOWS\system32\DRIVERS\bdfndisf.sys [2008-06-02 86792]

R3 bdfsfltr;bdfsfltr; C:\WINDOWS\system32\drivers\bdfsfltr.sys [2008-01-07 196368]

R3 BDSelfPr;BDSelfPr; \??\C:\Program Files\BitDefender\BitDefender 2008\bdselfpr.sys []

R3 cmuda;C-Media WDM Audio Interface; C:\WINDOWS\system32\drivers\cmuda.sys [2003-01-05 717263]

R3 ms_mpu401;Microsoft MPU-401 MIDI UART Driver; C:\WINDOWS\system32\drivers\msmpu401.sys [2001-08-17 2944]

R3 Ptserlp;PCTEL Serial Device Driver for PCI; C:\WINDOWS\system32\DRIVERS\ptserlp.sys [2001-08-17 112574]

R3 SISNIC;SiS PCI Fast Ethernet Adapter Driver; C:\WINDOWS\system32\DRIVERS\sisnic.sys [2004-08-03 32768]

R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-13 30208]

R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-13 59520]

R3 usbohci;Microsoft USB Open Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbohci.sys [2008-04-13 17152]

R3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856]

S3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368]

S3 Profos;Profos; \??\C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\profos.sys []

S3 Trufos;Trufos; \??\C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\trufos.sys []

S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104]

S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]

S3 WudfPf;Windows Driver Foundation - User-mode Driver Framework Platform Driver; C:\WINDOWS\system32\DRIVERS\WudfPf.sys [2006-09-28 77568]

S3 WudfRd;Windows Driver Foundation - User-mode Driver Framework Reflector; C:\WINDOWS\system32\DRIVERS\wudfrd.sys [2006-09-28 82944]

S4 IntelIde;IntelIde; C:\WINDOWS\system32\drivers\IntelIde.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 Ati HotKey Poller;Ati HotKey Poller; C:\WINDOWS\system32\Ati2evxx.exe [2009-01-13 598016]

R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-03-14 152984]

R2 LIVESRV;BitDefender Desktop Update Service; C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe [2008-11-18 1179648]

R2 Pctspk;PCTEL Speaker Phone; C:\WINDOWS\system32\pctspk.exe [2001-08-17 86016]

R2 PSI_SVC_2;Protexis Licensing V2; C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe [2007-07-24 185632]

R2 VSSERV;BitDefender Virus Shield; C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe [2008-08-29 1261568]

R2 XCOMM;BitDefender Communicator; C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe [2007-11-27 86016]

R3 scan;BitDefender Threat Scanner; C:\WINDOWS\System32\svchost.exe [2008-04-13 14336]

S3 WudfSvc;Windows Driver Foundation - User-mode Driver Framework; C:\WINDOWS\system32\svchost.exe [2008-04-13 14336]

S4 ATI Smart;ATI Smart; C:\WINDOWS\system32\ati2sgag.exe [2009-01-13 593920]

-----------------EOF-----------------

Alex Stanciu

Hello gamegodessss ,

For start please try repairing BitDefender following the steps bellow :

1. Click on Start from Windows and choose Control Panel .

2. Go to "Add or Remove programs" and look after BitDefender 2008 . Select it then click on Change.

3. Choose Next when the new window will appear and then choose Repair.

4. Click one more time on the Repair button , reboot your computer when prompted and proceed with the repair process of BitDefender.

If you have the same issue after your perform these steps we recommend you to uninstall Spybot-Search and Destroy and then to reinstall BitDefender following the steps bellow :

1. Save and run first the uninstall tool from the next link and then reboot the PC:

http://www.bitdefender.com/uninstall

2. Save your product from one of the following links :

The BitDefender Antivirus 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...us_2008_32b.exe

The BitDefender Internet Security 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...ty_2008_32b.exe

The BitDefender Total Security 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...ty_2008_32b.exe

3. Run the installation kit and register the product when you will be prompted .

Please let us know what happened .

Thank you

gamegodessss

Hello gamegodessss ,

For start please try repairing BitDefender following the steps bellow :

1. Click on Start from Windows and choose Control Panel .

2. Go to "Add or Remove programs" and look after BitDefender 2008 . Select it then click on Change.

3. Choose Next when the new window will appear and then choose Repair.

4. Click one more time on the Repair button , reboot your computer when prompted and proceed with the repair process of BitDefender.

If you have the same issue after your perform these steps we recommend you to uninstall Spybot-Search and Destroy and then to reinstall BitDefender following the steps bellow :

1. Save and run first the uninstall tool from the next link and then reboot the PC:

http://www.bitdefender.com/uninstall

2. Save your product from one of the following links :

The BitDefender Antivirus 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...us_2008_32b.exe

The BitDefender Internet Security 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...ty_2008_32b.exe

The BitDefender Total Security 2008 installation kit can be downloaded from the next location :

http://download.bitdefender.com/windows/de...ty_2008_32b.exe

3. Run the installation kit and register the product when you will be prompted .

Please let us know what happened .

Thank you

Hi, Sorry it took so long to get back to this topic but i had a family emergency and have been offline.

I tried as you suggested, with the repair process. It started to do the repair and then came up with an error code 2755 and couldnt finish. As far as the rest of your suggestions.....my question is, is the antivirus 2008 the same as the 2008 gamesafe edition??

I will wait for a reply before proceeding. ty

Alex Stanciu

Hello gamegodessss ,

Here is the download link for Game Safe : http://download.bitdefender.com/windows/de...eSafe/final/en/ . This product is different from the regular BitDefender products for Home/Home Office .

Thank you .

gamegodessss

UPDATE..

Now when i restart my puter, bd gamesafe 2008 will not start up at start up. I have to manually open it and manually start it up. Also the parental controls is always disabled so I fix it and close bd and all is good until i restart again.

I searched all settings and as far as I can see, the option for bd to start up with windows is checked and so i cannot figure out why it does not work. SIGH! it seems like its never ending. fix one issue only to end up with a new one right after....

gamegodessss

Thank you Alex! I am getting ready to do the steps above to reinstall bd. I will be back after to let you know the outcome. Thanks so much for your help so far...

gamegodessss

Hi Alex, I uninstalled and reinstalled after uninstalling spybot as requested and so far so good! YAY! lol Thanks so much, your help has reestablished my faith in this product. Lets hope it keeps me safer than it has in the past. Thank you once again.....

Alex Stanciu

Hello gamegodessss ,

We are glad to hear that everything is working normally now . Thank your for your feedback .

Alex