Hi everyone
I submitted my problem to support two days ago along with
the logs they requested, but I haven't heard back from.
As I am now checking my emails with NO protection, which is
scaring the living faylights out of me, I thought I would
post my problem here as well, just in case someone has any
suggestions.
I upgraded my Antivirus from 2008 to 2009 and since doing
so, the software has stopped scanning my emails. At first it
would scan them on start-up of my PC but after that the icon
is just frozen in the system tray. Now it won't scan the
emails at all.
Here's the steps I took on upgrading and the results:
1. Run BitDefender_Uninstall_Tool.exe
This started running with ticks displaying that the process
was working and got to a point where it said a RESTART was
needed. The box did not close, but kept running. The
following actions were all RED CROSSeS( Failed). Didn't have
time to read them all before it closed, but it looked liked
'file path could not be found"
When this finished the box closed and another box opened to
tell me to restart the PC, which I did.
2. I then downloaded and installed
bitdefender_antivirus_2009_32b.exe
No errors were encountered during installation.
3. I followed the Wizard and did an update - everything OK.
4. Checked my email and the boxes popped up confirming that
the incoming email was being scanned.
5. A short time later I went to check my emails and the boxes
did NOT pop-up and the icon in the system tray was motionless.
I then tried to "Open" the software from the icon but it
had FROZEN....would not display the options or open.
And this is what is happening all the time. I am getting NO
error messages at all. As I said earlier, the software would
SCAN my emails one time on start up, but now it won't scan
at all.
Nothing has changed on my PC. I had only just used
BitDefender 2008 moments before upgrading to 2009.
