Can't Navigate In Any Browser Althought Other Aplications Work

paulobguedes

Hi:

I've just updated my Bit DEfender to BD Internet Security 2009. Everything was working great (2 nights ago), But then last night after I turned the laptop on I could not navigate any sites, I've tried with IE 8, Firefox and Google Chrome. Strange thing is that I can log in Skype and torrentz but not on mail, Browser or even update BD (I get an error).

I noticed that when turning the firewall off it starts working normally, but I don't think is a good idea to turn it off every time I want to check my mail or navigate a website.

I Have Windows XP Pro, Yesterday I was for 2 hours playing with the configurations of the firewall and could not configure it to let me navigagte, check mail or update BD, only when I turned the Firewall off.

I'm getting a bit desperate here, any help would be deeply appreciated (should I just unninstal it and reinstall it?)

Cheers

Paulo

paulobguedes

Forgot to mention that my connection is a BRoadband 100 MB optic cable, this moment I'm wirelless but I have tryed with cable and also tryed with other connection I have (a mobile pen 3.0MB) and the problem is the same to all connections I make.

Alex Stanciu

Hello Paulo Benard Guedes ,

Please try following the instructions that were posted here : http://forum.bitdefender.com/index.php?showtopic=14547 and let us know what happened.

Thank you

paulobguedes

Hi:

I will try it when I get home but I'm not using Internet Explorer, I'm using Google Chrome.

Also the BD virus updates don't work, as the thunderbird mail. I can only get skype to connect online, is that solution solving all these problems or just the IE problem?

Also as I sayd it is not a problem with that specific connection since I have more than one and none works.

Thanks a lot

Paulo

Hello Paulo Benard Guedes ,

Please try following the instructions that were posted here : http://forum.bitdefender.com/index.php?showtopic=14547 and let us know what happened.

Thank you

Alex Stanciu

Hello Paulo Benard Guedes ,

When you will be in front of your computer , please follow the next link:http://www.sendspace.com/file/e8dhze and download the file called "BDupgradeLog.bat" . Run it and wait until the resulting reports : livesrv.log, tracert.log, nslookup.log, tracert1.log and nslookup1.log are generated . Archive them under a single file , upload it on : http://www.sendspace.com/ and send us back the download link .

Thank you .

paulobguedes

OK:

Who should I send it to? Never worked with sendspace, do I need your mail in order for you to receive it?

Thanks

Paulo

paulobguedes

Forget my question... sendspace generates a link... I will post it here when I get home.

Thanks

paulobguedes

Hi:

Thanks for everything but I just managed to resolve my problem and for now everything is working great.

Solution - Unninstal and Reinstall Bit Defender.

Cheers

Paulo