Bitdefender Proxy Update Error

amandationg

Hi, I have installed Bitdefender Internet Security 2008. I able to get updates thru Internet directly; however, I tried to configure for ISA proxy update, but it always showing an update error: " Not authorized to use the proxy server. Please check your proxy settings and try again. " On Update Location settings, Primary and Secondary update location is http://upgrade.bitdefender.com; and Use Proxy checkedbox is ticked. The text box for Administrator proxy settings and current user proxy settings is grey out, so I have entered my own settings under 'Specify your own proxy settings'. The address I have entered my Proxy server IP; Port number is 8080; Username is domain\username; and together with the password. I think these settings should be enough, however it is not working...Is there any special thing that I have miss out????Do I need any configuration done in proxy server??

Thanks for any response.

Alex Stanciu

Hello amanda ,

If you agree we recommend you to upgrade for free to BitDefender Internet Security 2009 . Here are the steps that will help you do this :

1. Save and run first the uninstall tool from the next link and then reboot the PC:

http://www.bitdefender.com/uninstall

2. Save your product from the next link:

http://download.bitdefender.com/windows/de...ty_2009_32b.exe

- copy and paste the link into your browser and press [Enter]. \

- a new window will appear with two options: [save] and [run] - press [save]

- after saving the file, please run it in order to install it.

3. Register it with your license key

After the 2009 product is installed you can find more details about the Proxy Settings about our product in the next BitDefender article : http://www.bitdefender.com/site/KnowledgeBase/consumer/#446

Thank you .