Problems With Updating

pablo3

Hi,

I have serious problems with updating my bitdefender on my two computers. This is now some five months. I have already send some emails to support@bitdefender.com. But they send always the same standard emails back to me and this emails works not. I know totally not what i have to do. It is very frustrating because i have a subscription for three years. I hope this forum can help me.

Greet Hans

f_vo

Hi,

I have serious problems with updating my bitdefender on my two computers. This is now some five months. I have already send some emails to support@bitdefender.com. But they send always the same standard emails back to me and this emails works not. I know totally not what i have to do. It is very frustrating because i have a subscription for three years. I hope this forum can help me.

Greet Hans

Having the same problem AGAIN.....

Everything went fine for A FEW HOURS.....

François

pablo3

With me five months . I hope there will be a solution...

f_vo

well, for me actually some 12 days, not that much, but i just renewed my license for 2 years....

F

Alex Stanciu

Hello pablo3 ,

I have created a new support ticket for this case : 200908061004756 . Please reply with the files that we have asked you .

From the other emails that we got from your part , you told us that you receive the message that "BitDefender could not connect" when you try to update it . This issue can be determine by another program that may be installed on your system and the reports that you will send us back will help us determine if this sittuation applies for your case or if is something else .

We are waiting forward to your reply .

Thank you .