Cannot Send Emails With Attachment Using Outlook Express

dhanusaud

Hi Folks,

I currently purchased three licenses of BitDefender Internet Security 2009 & installed them.

Among three PCs two of them are able to send emails with attachment using Outlook Express but one of them cannot send emails with attachment but can send without attachment.

I don't know what went wrong, but its still not working after format of HDD & fresh of windows xp install.

Please help to resolve the problem asap.

Regards,

Dhanu Saud

Alex Stanciu

Hello Dhanu Saud ,

In order to further troubleshoot the issue you are encountering please follow the steps below:

1. Open BitDefender in the Advanced View.

2. Go to Antivirus->Shield and click on Custom Level.

3. Disable scanning of outgoing email.

4. Check if you can send emails properly.

5. If it does not work disable the Antispam too.

6. Check if this works.

Let us know what if anything has changed after you performed these steps .

Thank you .

dhanusaud

thanks Alex,

did as you told but sorry Outlook Express still fails to send emails with attachment.

btw, i have three computers with same model purchased from compaq. bitdefender runs cool with two systems but have problem with only one system.

FYI, all three computer are connected to internet via wifi router.

hope something comes out.

regards,

Alex Stanciu

Hello Dhanu Saud ,

Just in testing purpose , please try the next instructions :

1. Open BitDefender in the Advanced View, click on Update and choose to disable it permanently .

2. Now start your computer in Safe Mode :

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins

to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click "Yes" to acknowledge.

3. Go to the next location C:\Program Files\BitDefender\BitDefender 2009

and rename the files bdsmtpp.dll in bdsmtpp.d_ .

4. Restart your computer in Normal Mode and let us know if you still have the same issue .

Thank you .