Please Give Advice To Remove Malware

teachtom

Hello, New Member I have been trying to remove this virus/malware for several days, but have been unsucessful. The last report listed- Infected: Generic.Peed.Eml.384A84A7 I have tried using SAS, ATF Cleaner and several other malware removers, but no luck. Does anyone have any new ideas? Thanks, Teachtom

AndreiASM

Please post the exact location of the infected file.

Andrei

Niels

Hello teachtom

Please open BitDefender go to general,events,and double click on infected file(s) found and copy the location and add that location in your follow reply.

I answered your question in the other topic.

Regards

Niels

teachtom

Hi Andrei, This is the file that is from the av report

C:\Documents and Settings\Tom\Local Settings\Application Data\Identities\{DFF16927-88E6-4EAA-A097-460B7E65289B}\Microsoft\OutlookExpress\Inbox.dbx=>(message 56) Infected: Generic.Peed.Eml.384A84A7 Is this what I need to send? Thanks, Teachtom

Niels

Hello teachtom

Open outlook express and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You can't quarantine the entire file as claudiu suggested. For the reason see my answer in the other topic.

Regards

Niels

teachtom

Hi Niels, Thanks for responding so quickly. I did all the things in the above post. Should I run AV again or what? Thanks, teachtom

teachtom

Thank you for all your help. I just ran BD av and can back clean. Congrats to all teachtom

AndreiASM

Glad that we could help you.

Andrei

Niels

Also glad that we could help you.

Regards

Niels