Huge Bitdefender 2010 Installation Problem

masterhero

Hello all,

When I try to install BDTS, it gives me this error after rebooting (image). I have, unsuccesfully, changed the permissions in windows registry to those keys.

Thank you in advance.

masterhero

Sorry, here's the link:

http://img263.imageshack.us/img263/1504/bdtserror.jpg

Alex Stanciu

Hello Master Hero,

In order to be able to help you solve this issue , we will need to have a look on some diagnose reports generated on your system . Please check your email address and reply to the email that we have sent you .

Thank you .

masterhero

Hello Master Hero,

In order to be able to help you solve this issue , we will need to have a look on some diagnose reports generated on your system . Please check your email address and reply to the email that we have sent you .

Thank you .

Here is the requested log.

http://www.mediafire.com/?sharekey=79c849d...04e75f6e8ebb871

Sorry, I can't use the attachment system.

Thanks again.

Alex Stanciu

Hello Master Hero ,

Please try the following steps :

1. Click on Start from Windows choose Run , type regedit then click on Ok .

2. Go to the next location : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ , right click on the "Components" registry entry and choose Permissions .

3. Click on the Advanced button that you will find there .

4. Here , click on the Owner tab , select the user you are using and check "Replace owner..." and click on Apply .

5. Open the Auditing tab , check "Replace all existing inheritable auditing entries..." and click on Apply .

6. Open the Permissions tab check "Replace all child object permissions ..." and click on Apply .

7. Close the Registry Editor window .

Now, save and run the BitDefender uninstall tool one more time . You can download it from the next link:http://www.bitdefender.com/uninstall

After the uninstall process is complete , reboot your system and download the BitDefender installation kit from one of the following links:

BitDefender Total Security 2010 32bit

BitDefender Total Security 2010 64bit

and try one more time to install BitDefender 2010.

Let us know if it worked.

Thank you .