Bitdefender Total Security 2009 Will Not Scan

jenandgeege

In Advanced View, selecting "Antivirus" from table/tabs on left and selecting Virus Scan tab from above . . . . "system tasks" reveals nothing. "User Tasks" shows folder entitled 'my documents' and I got it to run. Misc Tasks shows "Contextual Scen" and "Device Detection".

In Basic View, on the right hand column under "Tasks" there is a tab with 'update now' this seeems to work. It responds to a click. Then there is a tab 'my documents scan' this also seems to respond. Then there are Full system scan, Deep system scan and Vulnerability scan. These worked every time until yesterday/this morning. Now the latter three do not respond.

Meanwhile, I have something impairing my internet web browser in that there are thick black lines running across the tool bar.

I believe this must be malware or a virus. But my Bitdefender is not responding, so I am not finding a solution - but instead finding myself trying to get bitdefender to do its thing.

Anyone know what's going on here?

I had run a program called "RegTool" to clean out old stuff resident on the computer. Also downloaded updates from MSN. Are these the cause? Is there even a capacity to do these scans any more - or does that first bit of information suggests that these three types of scan functions have been erased or wiped out, overwritten or whatever.

PLEASE HELP!

vicspain

In Advanced View, selecting "Antivirus" from table/tabs on left and selecting Virus Scan tab from above . . . . "system tasks" reveals nothing. "User Tasks" shows folder entitled 'my documents' and I got it to run. Misc Tasks shows "Contextual Scen" and "Device Detection".

In Basic View, on the right hand column under "Tasks" there is a tab with 'update now' this seeems to work. It responds to a click. Then there is a tab 'my documents scan' this also seems to respond. Then there are Full system scan, Deep system scan and Vulnerability scan. These worked every time until yesterday/this morning. Now the latter three do not respond.

Meanwhile, I have something impairing my internet web browser in that there are thick black lines running across the tool bar.

I believe this must be malware or a virus. But my Bitdefender is not responding, so I am not finding a solution - but instead finding myself trying to get bitdefender to do its thing.

Anyone know what's going on here?

I had run a program called "RegTool" to clean out old stuff resident on the computer. Also downloaded updates from MSN. Are these the cause? Is there even a capacity to do these scans any more - or does that first bit of information suggests that these three types of scan functions have been erased or wiped out, overwritten or whatever.

PLEASE HELP!

jenandgeege,

Try this -

One of miy computers was a total mess where response was measured in minutes instead of seconds. I removed the Anti-Virus software (which wasn't BD) and installed freeware from MalwareBytes (.org I think). I also removed a number of programs thate were not being used from the machine. I then did a scan with MalWareBytes and it discovered a ton of Virus scan which I believed were put there from a Registry scan program that I had once tried. After doing this the machine is now running like a new machine.

I'm still undecided about BD but you can upgrade to BD 2010 and give it a try if you want. I've installed it on a Vista machine and an XP machine and so far I'm not impressed. It looks like they just put a new face on the pig. I've had to force re-boot the XP machine because it was tied up in knots.

Keep us posted on what you find out!

Vic