Internet Security And Total Security 2010

Hello,

I have a contact (I assistance support remote) that has Windows 7 Home Premium French RTM (release version en official MSDN).

Total Security 2010 (it has the license): the BitDefender firewall is disabled.

Error:

Unable to communicate with the service security BitDefender C:\...wscfxfw.exe

I made him do:

Uninstalling, cleaning, tool restarts each time new installation with Internet Security 2010 and still not firewall.

Thank you for your answers.

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Alex Stanciu

Hello Marmotte ,

Please provide us a screen-shot of the error message that is displayed . In order to do it please follow the steps bellow :

1. When the window is on you desktop press the PrintScreen key (PrintScreen is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows' clipboard);

2. Open the standard Paint program, that comes with every Windows installation (Start -> All Programs -> Accessories -> Paint);

3.Paste the picture (Edit -> Paste);

4.Save the file into the JPEG format into a location of your choice , upload it here and then post it.

Thank you .

Marmotte

Hello,

Thank you for your reply.

It is planned for the screenshot but my contact is not present, I hope tomorrow.

I take care of his problem on the forum because it is not used.

Excuse me for my English but I traduct by Google or live Search.

Marmotte

Hello,

Forgive me for the delay but my contact was absent.

On a clean installation, formatting and reinstall Windows 7: Total Security 2010 or Internet Security 2010 do that reboot loop and blue screens!!!

It tests the 2009, I shall confine aware.

Alex Stanciu

Hello Marmotte,

Please go to the next location: C:\WINDOWS\Minidump , archive all the files that you will find here, upload the resulting archive on http://www.sendspace.com/ then post here the download link .

Let us know if we can help you with anything else .

Thank you .

Marmotte

With total Security 2009, no blue screen but not firewall (see the screenshot)

Marmotte

Hello Marmotte,

Please go to the next location: C:\WINDOWS\Minidump , archive all the files that you will find here, upload the resulting archive on http://www.sendspace.com/ then post here the download link .

Let us know if we can help you with anything else .

Thank you for your answer but unable to access W. 7 since that it restarts loop. When we can uninstall the 2009, reinstall the 2010 and see if it can access the file Dump en "No failure mode" (Mode sans echec).

Marmotte

OK, the Dump old (Total security 2010) not have been deleted, here are links :

Dump 1 http://www.sendspace.com/file/n7dqy

Dump 2 http://www.sendspace.com/file/hs5m6u

Dump 3 http://www.sendspace.com/file/579a02

Dump 4 http://www.sendspace.com/file/c1jrqh

Thanks

Marmotte

Hello,

No response?

Read this subject, to what address should write to help?

Why that BitDefender 2010 is compatible Windows 7 while many problems which screens blueprints and restart loop of pc, current issue with other OS, simply read a few subjects of the forum.

Thank you

Marmotte

A moderator may change the details of my topic to "Topic description", we should add "and blue screens".

"Compatible Windows 7? Always disabled firewall and blue screens"

Thank you in advance

Alex Stanciu

Hello Marmotte,

It seems that there is an incompatibility between BitDefender 2010 and the "Rtnicxp.sys" driver, which belongs to some Realtek network cards . We are currently working on a fix and it will most probably be released today or tomorrow .

We will keep you posted with further details.

Thank you .