Hi,
After reading some of the other forum topics, it looks like in some cases B/D 2010 won't connect to the internet to create the user's account, or to update the antivirus definitions. This is in spite of the fact that the user has a working internet connection. I am having a similar problem, in that B/D is telling me it cannot connect, but I am certain my connection is working otherwise. It looks like a workaround was sent to the last person who posted this problem in the forum via email, though it was not posted. Could I please find out what that workaround was if anyone knows? Thanks for your time. I really appreciate it.
-Chris