Trojan I Can't Delete - Gen:teojan.heur.hype.cu4@as@3pje

tsubasa94

theres a trojan i scaned that i can't delete. it's Gen:teojan.Heur.Hype.cu4@aS@3PJe can some one help me to delete this?

Vexo

theres a trojan i scaned that i can't delete. it's Gen:teojan.Heur.Hype.cu4@aS@3PJe can some one help me to delete this?

Just disable the antivirus and move the file manualy to "Quarantine" thru bitdefender software and after done ENABLE antivirus again.

tsubasa94

Just disable the antivirus and move the file manualy to "Quarantine" thru bitdefender software and after done ENABLE antivirus again.

but i tired to check where the trojan is and i tried to go into the folder, nut my comp said there was no such file

Alex Stanciu

Hello WushuMaster,

We will need 3 reports from you :

1. A Deep System Scan log that can be obtained following the steps bellow :

- Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module: open BitDefender, click the "Switch to Basic View" button (if it is not already in Basic View) and choose the "Update Now" task on the right;

- After the update process completes successfully you can proceed to running the scan task: select the "Deep Scan" task;

- When the scan ends, click the "Show Log File" button at the bottom right of the scan window; A browser window will open displaying the scan report; Save this file on a location of your choice and then send it to us attached to your email.

2. An Avis and a Gmer log obtained performing the steps from the next BitDefender article:http://kb.bitdefender.com/KB490 .

You can upload these reports here:http://www.sendspace.com/ and then post the download links in your next reply .

Thank you .

tsubasa94

sorry for the slow reply, but my browser wasn't working when i tried to view my log, and the Avis and Gmer files just closed on me when they were running. I could re-open gmer and Avis by stop it from file sharing, but somehow it kept on file sharing again when i ran it

tsubasa94

my computer finally started working and here is the files http://www.sendspace.com/file/4xkbq8

quackz

Hi, I also have a similar virus that I cannot remove. There is only a slight variation in the name: Gen:Trojan.Heur.Hype.cu4@am2nGep. Any advice would be greatly appreciated, thanks.

susan619

My computer was recently infected w/ the gen:trojan.heur.hype virus. It has disabled my spy sweeper when i tried to delete it and will not allow me to access program on my computer that would remove it. I have run the bitdefender deep scan and the trojan comes up w/ 16 other infected files that all appear identical. I attempted to restore my computer to it's original state (when i purchased it) but it will not allow the disc to run. I should not that i do not have an internal drive on my laptop and i am using an external drive to run the computers restore disc. Can anyone help me to get rid of this virus? I am more than happy to start from scratch with my laptop.

Alex Stanciu

Hello irlyh8virus', susie and WushuMaster,

WushuMaster: We have sent you some steps that will help you retrieve us a file that we need to look on. Please reply to our email after you perform those instructions.

irlyh8virus' and susie: Please follow the instructions from my first post and reply here with the download links.

Thank you .

susan619

Alex,

The virus will not let me access bitdefender and shuts down anything i attempt to do. What next?

quackz

I am having similar trouble as susie. I am able to perform a deep system scan, however AVIS and GMER are not able to complete.

When attempting to open AVIS I get a runtime error R6034 that says "An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information." I hit OK and the program still opens, but after I hit create log it starts to do its thing and then just disappears. GMER seemed to be working okay, but towards the end of the scanning process it also disappeared.

Alex Stanciu

Hello irlyh8virus' and susie,

Please try to run a scan using the BitDefender rescue CD. You will have all the instructions in the next post:http://forum.bitdefender.com/index.php?sho...st=0#entry62054 .

Thank you .