Fix This Issue

riptorn

Hi,

I have BitDefender Internet Security 2009

Today, when I started my laptop

BitDefender has a Fix This Issue

BitDefender states that I have never scanned my computer for malware

I click on the Fix This Issue

But nothing happens?

When I try to do a scan nothing happens

I cannot do anything?

Plus when I go to Advanced Mode

All the tasks have gone

In the Antivirus Section?

What can I do?

Can anyone please help me?

Thank You.

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Comments

Alex Stanciu

Hello riptorn,

For start, if you have Windows Vista please disable the User Account Control following the steps from the next link . After that, reboot your computer, then save and run the following patch: http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe . Update BitDefender after that and everything should be ok .

Thank you .

riptorn

Hello riptorn,

For start, if you have Windows Vista please disable the User Account Control following the steps from the next link . After that, reboot your computer, then save and run the following patch: http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe . Update BitDefender after that and everything should be ok .

Thank you .

Oh... Ok..

Thanks Alex

I will keep you posted

Phillip

riptorn

Hello riptorn,

For start, if you have Windows Vista please disable the User Account Control following the steps from the next link . After that, reboot your computer, then save and run the following patch: http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe . Update BitDefender after that and everything should be ok .

Thank you .

Thanks Alex

That worked

But, can you tell me please WHY?

This happened?

And will it happen again?

Thanks

Phillip

riptorn

Hello riptorn,

For start, if you have Windows Vista please disable the User Account Control following the steps from the next link . After that, reboot your computer, then save and run the following patch: http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe . Update BitDefender after that and everything should be ok .

Thank you .

Hi, Alex

It worked ok, up until today

Now I have to do it all over again?

WHY????

Please answer me..

Phillip

Alex Stanciu

Hello riptorn,

In order to determine the exact cause of this issue, please follow the steps from my email and reply with the requested files.

Thank you .

jharp

Hello riptorn,

For start, if you have Windows Vista please disable the User Account Control following the steps from the next link . After that, reboot your computer, then save and run the following patch: http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe . Update BitDefender after that and everything should be ok .

Thank you .

Is there a different patch for 64 bit Windows 7?

Thank you

Alex Stanciu

Hello jharp,

Yes, there is a patch for the 64 bits version . Here is the download link:http://www.bitdefender.com/files/Knowledge...ystem_64bit.exe .

However, if you encountered the issue described above, we recommend you to upgrade for free to BitDefender 2010 following the next steps.

Thank you .

jharp

Hello jharp,

Yes, there is a patch for the 64 bits version . Here is the download link:http://www.bitdefender.com/files/Knowledge...ystem_64bit.exe .

However, if you encountered the issue described above, we recommend you to upgrade for free to BitDefender 2010 following the next steps.

Thank you .

Thanks very much for the quick response. Please pardon my ignorance, but am I correct in understanding that the free version of 2010 is an upgrade on the three year version of 2009 that I bought?

Thanks again for the help.

Alex Stanciu

Hello jharp,

If you have a valid license key for BitDefender 2009 you can use it to register the same version of a 2010 BitDefender product . This action is free of charge and you will only have to uninstall the 2009 version from your system, install the 2010 version of BitDefender, then register it with your 2009 license key . You will have here the complete steps which will help you complete this process.

Thank you .

jharp

Hello jharp,

If you have a valid license key for BitDefender 2009 you can use it to register the same version of a 2010 BitDefender product . This action is free of charge and you will only have to uninstall the 2009 version from your system, install the 2010 version of BitDefender, then register it with your 2009 license key . You will have here the complete steps which will help you complete this process.

Thank you .

Thank you very much for the response again. This is the best after-sales support I have ever received for a software product. Very much appreciated!