I Have A Problem With Update In Windows 7

FiRe || TeaR

I have a problem with the update in BitDefender Internet Security 2010

and this from fix menu

and this my version

my windows is 7 final

Alex Stanciu

Hello FiRe_TeaR,

Please go to the next location :C:\Program Files\Common Files\BitDefender\BitDefender Update Service and look after the file called "v_live_s.xml" . Upload it on http://www.sendspace.com/ then post here the download link .

Also, follow the instructions from the next article:http://www.bitdefender.com/KB389 , obtain the reports as described, upload them on the same site then send me a personal message with the download links.

Thank you .

FiRe || TeaR

This "v_live_s.xml" in .rar

http://www.sendspace.com/file/v3xfja

Alex Stanciu

Hello FiRe_TeaR,

In order to solve this issue we recommend you to follow the steps bellow :

1. Download the new "v_live_s.xml" file from the next link:http://www.sendspace.com/file/75zv14 .

2. Start your computer in Safe Mode

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins

to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click "Yes" to acknowledge.

3. Copy the file in the following location : C:\Program Files\Common Files\BitDefender\BitDefender Update Service . If you are asked if you want to replace the file please choose "Yes".

4. Restart your computer in Normal Mode and then try to update BitDefender.

Thank you .

FiRe || TeaR

Replaced the file, and the process works

But during the update program stops and the following message appears

Alex Stanciu

Hello FiRe_TeaR,

Usually, when a BitDefender product update is installed, is normal to have this message displayed . Please let us know if you encounter the same screen every time you perform an update.

Thank you .