Blue Screens Caused By Firewall

Merritt

I have been experiencing a lot of blue screens. I had a friend of mine debug my minidump and he said that the issue was caused by BdfNdisf6.sys

Here is my debug:

Bugcheck Analysis

*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffff80000003, The exception code that was not handled

Arg2: fffffa6004d73002, The address that the exception occurred at

Arg3: 0000000000000000, Parameter 0 of the exception

Arg4: fffffa800cdd9040, Parameter 1 of the exception

Debugging Details:

------------------

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP:

BdfNdisf6+2002

fffffa60`04d73002 ?? ???

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: fffffa800cdd9040

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x1E

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80001c41a87 to fffff80001c5f450

STACK_TEXT:

fffff800`02fb50f8 fffff800`01c41a87 : 00000000`0000001e ffffffff`80000003 fffffa60`04d73002 00000000`00000000 : nt!KeBugCheckEx

fffff800`02fb5100 fffff800`01c5f2a9 : fffff800`02fb5838 fffffa80`0a8cbbd0 fffff800`02fb58e0 fffffa80`0a5b9470 : nt! ?? ::FNODOBFM::`string'+0x29117

fffff800`02fb5700 fffff800`01c5d577 : fffffa80`0861e9a4 fffffa80`0861e9a4 fffffa80`0a5b9640 fffff800`01c4eeed : nt!KiExceptionDispatch+0xa9

fffff800`02fb58e0 fffffa60`04d73003 : fffffa80`0a8cbbd0 fffffa60`04d7aec0 fffffa80`00000001 00000000`00000000 : nt!KiBreakpointTrap+0xb7

fffff800`02fb5a70 fffffa80`0a8cbbd0 : fffffa60`04d7aec0 fffffa80`00000001 00000000`00000000 00000000`00000000 : BdfNdisf6+0x2003

fffff800`02fb5a78 fffffa60`04d7aec0 : fffffa80`00000001 00000000`00000000 00000000`00000000 fffffa80`0a5b9470 : 0xfffffa80`0a8cbbd0

fffff800`02fb5a80 fffffa80`00000001 : 00000000`00000000 00000000`00000000 fffffa80`0a5b9470 fffff800`02fb5ab0 : BdfNdisf6+0x9ec0

fffff800`02fb5a88 00000000`00000000 : 00000000`00000000 fffffa80`0a5b9470 fffff800`02fb5ab0 fffffa80`0a5b9570 : 0xfffffa80`00000001

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:

BdfNdisf6+2002

fffffa60`04d73002 ?? ???

SYMBOL_NAME: BdfNdisf6+2002

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: BdfNdisf6

IMAGE_NAME: BdfNdisf6.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a92aa1a

FAILURE_BUCKET_ID: X64_0x1E_BdfNdisf6+2002

BUCKET_ID: X64_0x1E_BdfNdisf6+2002

Followup: MachineOwner

Perhaps someone can elaborate and help me understand and fix this issue because I am not a fan of the blue-screen-every-40-seconds-game.

By the way, with the firewall disabled I have not had a blue screen if that helps at all. If you need me to upload a minidump, I would be more than happy, but I would need to know how to do so. So some instructions would be appreciated. Thank you for the help.

Alex Stanciu

Hello Merritt,

It will help us if you can send us the files generated in the Minidump folder . Also, an update that solved similar issues caused by the mentioned BitDefender driver was released today. We suggest you to update your BitDefender, enable your Firewall and let us know if the same sittuation occurs.

Thank you .

aostang

Same problem, reported it some days ago:

http://forum.bitdefender.com/index.php?showtopic=15375

The driver file that's crashing out was updated this morning. I re-enabled my firewall about 10 minutes ago and so far no crash, but sometimes it takes 20-30 minutes to happen. Maybe try updating and see if yours is fixed, too.

andreidumi

@Merritt

A new driver was shipped via BD Update. It should fix the BSODs.

aostang

@Merritt

A new driver was shipped via BD Update. It should fix the BSODs.

It did. Thank you.

Marmotte

Hello,

How to download by update when the pc restart loop? No access to BitDefender.

Thanks

aostang

Hello,

How to download by update when the pc restart loop? No access to BitDefender.

Thanks

Well in my case, the original install did not BSOD me. It was an update that went out a few weeks ago that started causing problems for me. You may be able to uninstall and reinstall if it's the same for you. That will skip over the bad driver that went out.

Marmotte

Thank you for your reply but in my case I'll wait for the release of a new version.

Good day

Merritt

So far since the update I have had zero crashes. I would like to thank everyone for their help and I'm glad everything could be figured out.