Windows 7 Blue Screen On Install

ddreamer

Hello Bitdefender team,

I just installed windows 7 and on restart the system goes in blue screen almost immediately then keeps restarting.

i cannot access the system.

i checked this forum, and saw a conflict with Realtek driver, which is what i have.

but the solutions were sent privately.

is there anyway of solving this issue.

thank you

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cberneanu

Hi,

Go into safe mode, delete the file c:\windows\system32\drivers\bdfndisf6.sys, reboot, do an update, reboot again.

Everything should work fine afterwards.

ddreamer

hello there.

thanks for helping out.

after deleting the file i restarted the pc and updated

now the firewall does not work.

the firewall is always disabled and i cannot enable it

i keep updating but it says "No Update Available"

anyway of solving this

thank you

cberneanu

Did you restart after the update?

If yes then it seems that there is a problem with the update and that file is not re-downloaded if it is missing.

To fix this you have two options:

1. Give me a PM with your email address and I will send you the updated file.

2. Talk to support, they have a patch which should solve this.

Good luck!

ddreamer

Did you restart after the update?

If yes then it seems that there is a problem with the update and that file is not re-downloaded if it is missing.

To fix this you have two options:

1. Give me a PM with your email address and I will send you the updated file.

2. Talk to support, they have a patch which should solve this.

Good luck!

Hello Berneanu,

i updated and restarted but still nothing.

I will send you a PM with my E-mail.

thank you for your time and efforts.

ddreamer

hello again,

I got your e-mail.

and everything is working 100%

thank you for your help and time

Marmotte

Hello ddreamer

Can you tell me if with W 7 you have this form although everything is active in BitDefender :

http://forum.bitdefender.com/index.php?act...ost&id=5533 The subject

Thanks !

ddreamer

Hello ddreamer

Can you tell me if with W 7 you have this form although everything is active in BitDefender :

http://forum.bitdefender.com/index.php?act...ost&id=5533 The subject

Thanks !

hello Marmotte

sorry but i cant read french

Marmotte

Hello ddreamer,

Control Panel >Firewall Windows. Do you have an indication that it is protected by BitDefender?

With Norton I have this: nothing with Bitdefender

Marmotte

Screen with Norton : nothing whith Bitdefender http://forum.bitdefender.com/index.php?act...ost&id=5533