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How Do I Remove Virus That Disinfection And Move Failed?
Did a deep scan and got 6 hits (all in my e-mail files) stating that have got 6 infections with similar status - Infected Generic Peed.eml.274C6F7A (other 5 have similar results) and that disinfection failed and move failed.
How do I remove these items?
Comments
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Hello RonC
Because in this situation all your mails are stored in a database file. No antivirus can open the database and look for the infected mails and delete them. Check this topic for how to delete these mails: http://forum.bitdefender.com/index.php?showtopic=1469
Regards
Niels0 -
Hello RonC
Because in this situation all your mails are stored in a database file. No antivirus can open the database and look for the infected mails and delete them. Check this topic for how to delete these mails: http://forum.bitdefender.com/index.php?showtopic=1469
Regards
Niels
Many thanks for your assistance Niels, much appreciated.
Ron0 -
Hello RonC
It should work.
Glad that I could help you.
Regards
Niels0 -
I have a similar problem to the OP.
I have run the online scanner and got the report giving the location of 'suspected of exploit.Iframe.Vulnerability' it also shows the message number 1540 in Outlook express.
I have open the scanned .dbx file using MS word.
How do I find the which is correct email number 1540?
TIA.0 -
Hello jp01
Open outlook express and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You have to disable realtime protection first. You have to search for the subject of the infected mail.
Regards
Niels0 -
Hello jp01
Open outlook express and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You have to disable realtime protection first. You have to search for the subject of the infected mail.
Regards
Niels
thanks for the prompt reply.
The problem I have is in identfying which particular email is infected to delete.
All I have is this identifier of 1540. How do i decide which one is 1540?0 -
Hello jp01
It's easier that you download the free edition: free edition Update it perform a deep scan to do that open BitDefender go to antivirus,scanning. After that go to general,events,choose antivirus,doubleclick on the item scan finished,more info and post the report. That is easier because it's difficult to find the mail.
Regards
Niels0 -
Hello jp01
It's easier that you download the free edition: free edition Update it perform a deep scan to do that open BitDefender go to antivirus,scanning. After that go to general,events,choose antivirus,doubleclick on the item scan finished,more info and post the report. That is easier because it's difficult to find the mail.
Regards
Niels
Here is the log report from the free edition.I have also added the relevant bitdefender report with the email problem.
//-----------------------------------------------------------------
//
// Product BitDefender Free Edition v10
// Product 10.2
//
// Created on: 24/08/2007 18:41:18
//
//-----------------------------------------------------------------
Virus Statistics
Scan path : C:\
\
Folders : 4455
Files : 43095
Memory processes scanned : 38
Archives : 6
Runtime packers : 3834
Identified viruses : 0
Infected files : 0
Memory processes infected : 0
Suspect files : 0
Warnings : 0
Disinfected files : 0
Deleted files : 0
Moved files : 0
I/O errors : 9
Scan time : 00:15:44
Scan speed (files/sec) : 45
Spyware Statistics
Registry keys scanned : 1913
Registry keys infected : 0
Cookies scanned : 258
Cookies infected : 0
Spyware files infected : 0
Spyware threats detected : 0
Virus definitions : 814528
Scan plugins : 16
Archive plugins : 40
Unpack plugins : 6
Mail plugins : 6
System plugins : 5
Virus scan options
Detection
[X] Scan boot sectors
[X] Memory Processes
[ ] Scan archives
[X] Scan runtime packers
[X] Scan email
File mask
[X] Programs
[ ] All files
[ ] User defined extensions:
[ ] Exclude extensions: ;
Action
Infected objects
[ ] Ignore
[X] Disinfect
[ ] Delete
[ ] Move to quarantine
[ ] Prompt user
Second action
[ ] Ignore
[ ] Delete
[X] Move to quarantine
[ ] Prompt user
Virus scan options
[X] Enable warnings
[ ] Enable heuristics
[ ] Show all files in log
[X] Report file: C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\full_scan\1187977278.log
Spyware scan options
[X] Scan for riskware
[ ] Skip dial and applications from scan
[X] Registry keys
[X] Cookies
Scanned File
Status
C:\Documents and Settings\Dave\Local Settings\Application Data\Identities\{72483DB9-5AAA-48A0-BFBA-21CB8021783F}\Microsoft\Outlook Express\Inbox.dbx=>(message 1540)
Suspected of: Exploit.Iframe.Vulnerability
C:\Documents and Settings\Dave\Local Settings\Application Data\Identities\{72483DB9-5AAA-48A0-BFBA-21CB8021783F}\Microsoft\Outlook Express\Inbox.dbx=>(message 1540)
Disinfection failed
C:\Documents and Settings\Dave\Local Settings\Application Data\Identities\{72483DB9-5AAA-48A0-BFBA-21CB8021783F}\Microsoft\Outlook Express\Inbox.dbx=>(message 1540)
Deleted
C:\Documents and Settings\Dave\Local Settings\Application Data\Identities\{72483DB9-5AAA-48A0-BFBA-21CB8021783F}\Microsoft\Outlook Express\Inbox.dbx
Update failed
C:\RECYCLER\S-1-5-21-602162358-299502267-725345543-1004\Dc21.bak=>(message 1540)
Suspected of: Exploit.Iframe.Vulnerability
C:\RECYCLER\S-1-5-21-602162358-299502267-725345543-1004\Dc21.bak=>(message 1540)
Disinfection failed
C:\RECYCLER\S-1-5-21-602162358-299502267-725345543-1004\Dc21.bak=>(message 1540)
Deleted
C:\RECYCLER\S-1-5-21-602162358-299502267-725345543-1004\Dc21.bak
Update failed\My Documents\email back up\Inbox.dbx=>(message 469)
Suspected of: Exploit.Iframe.Vulnerability\My Documents\email back up\Inbox.dbx=>(message 469)
Disinfection failed\My Documents\email back up\Inbox.dbx=>(message 469)
Deleted\My Documents\email back up\Inbox.dbx
Update failed
thanks again for your help.0 -
Hello jp01
Empty you recycle bin by right clicking on it and choose empty. You can try this tool to index your pc so it's easier to find the mail: copernic search or Google desktop
If you don't wanted to do that the best thing is contacting live chat: live assistance You have to press on the icon of the girl. After that choose technical support.
Regards
Niels0
