Cant Solve This Trojan

trojan name = Gen:Trojan.Heur.PT.zeZ@b0dvRWn

[system]=]HKEY_LOCAL_MACHINE\SYSTEM\CONTROLSET001\SERVICES\LIVESRV\ImagePath=]C:\PROGRAM FILES\COMMON FILES\BITDEFENDER\BITDEFENDER UPDATE SERVICE\LIVESRV.EXE

this trojan stop me from updating my bit defender help plz

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Alex Stanciu

Hello doomseeker,

Please go to the next link :http://kb.bitdefender.com/KB490 and run the Avis and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete . Besides these reports , please run another Deep System Scan and then save the scan log. You can upload it here , when you will add your new post .

Thank you .

doomseeker

Hello doomseeker,

Please go to the next link :http://kb.bitdefender.com/KB490 and run the Avis and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete . Besides these reports , please run another Deep System Scan and then save the scan log. You can upload it here , when you will add your new post .

Thank you .

hi alex i cant click the link of avis and gmer it say problem loading page any solution?

doomseeker

http://www.sendspace.com/file/p89535 here is the download link for some screenshot and scanlog from deep and local scan

doomseeker

http://www.sendspace.com/file/nhoxr1

this is a new scanlog after i update the bit defender with update_unavailable_patch from bitdefender help and support website

Alex Stanciu

Hello doomseeker,

We have analyzed the latest scan report generated on your system. At the moment you will only need to clean the System Restore files. Complete information's on how to do this ca be found here :http://kb.bitdefender.com/KB2-en--Cleaning...em-Restore.html .

Run another scan after that and let us know the results.

Thank you .

doomseeker

Hello doomseeker,

We have analyzed the latest scan report generated on your system. At the moment you will only need to clean the System Restore files. Complete information's on how to do this ca be found here :http://kb.bitdefender.com/KB2-en--Cleaning...em-Restore.html .

Run another scan after that and let us know the results.

Thank you .

hie alex here is the scan log http://www.sendspace.com/file/m1o6br

thank you

doomseeker

oh no the virus is back here is the scan log http://www.sendspace.com/file/7myjdf

L.o.D.

Just curious, but when doing a scan, are you turning system restore off first?

Turning it off wipes all the files from within.

Then after the scans are done, re-enable it again.

doomseeker

hi lod yees i did disable the system restore but it still back