Windows Notepad Crashes Bd-related?

dmayo

Since upgrading to BD Internet Security 2010 from 2009, I am seeing Windows Notepad (on WinXP SP3) crash with an error message for the first time in my many years as a Windows user. I'm sorry, but I haven't noted the error number yet.

I remember seeing a BD forum post about this very problem but can't find it now. I don't remember which product it concerned, but I am using BDIS version 13.0.15. As I recall, BD support replied that the problem would be addressed in an update.

Is there a fix available for this problem now? I've been running regular updates of BD, including an apparently major one today that required two reboots. I haven't seen the crash since then, but it was erratic in the first place.

Thanks.

alexcrist

Hello debitto,

Posting the exact error text/code (and maybe a screenshot) would be very helpful to know if it is a known (and/or fixed) issue or not. So if it happens again, please note all details that you can (as I said, a screenshot would be nice also) and post them back here.

I've never experienced Notepad crashes on my system, using BD TS 2010.

Cris.

dmayo

Cris,

Thanks for your attention to this. It just happened again, and I'm attaching three screenshots of the error dialogue. Parts are in Japanese, but I know you'll be most interested in the technical data.

At the moment the error appeared, Notepad was in the background and I was starting to save a web page to my hard disk from Mozilla Firefox 3.5.3. As far as I can recall, none of that is a constant factor in the several crashes I've seen.

I hope this is useful.

alexcrist

Since you said that you're running WinXp SP3, I'm assuming it's 32bit, right? (since, as far as I know, XP x64 was never upgraded to SP3)

The only topic presenting access violation errors caused by BitDefender 2010 is this: http://forum.bitdefender.com/index.php?showtopic=15079 but those problems were only on x64 bit systems and, as far as I understood, they were fixed.

Nevertheless, please try to disable IDS (uncheck BitDefender Security Center -> Firewall -> Advanced settings -> Enable IDS) and also AVC (uncheck BD Security Center -> Antivirus -> Shield -> Advanced settings -> Active virus control is enabled) and see if the problem re-appears.

Post back the result.

Cris.

dmayo

Since you said that you're running WinXp SP3, I'm assuming it's 32bit, right? (since, as far as I know, XP x64 was never upgraded to SP3)

Nevertheless, please try to disable IDS (uncheck BitDefender Security Center -> Firewall -> Advanced settings -> Enable IDS) and also AVC (uncheck BD Security Center -> Antivirus -> Shield -> Advanced settings -> Active virus control is enabled) and see if the problem re-appears.

Post back the result.

Cris.

Cris,

That's right, it's 32bit WinXP SP3.

I followed your advice and found that IDS was already unchecked. I don't remember doing anything to it myself.

I did disable Active virus control the day you posted that advice (three days ago), and the problem has not re-appeared although my usage of Notepad has been as usual.

Regards,

alexcrist

OK. I will try to talk to someone, to find out if there are any known issues on Windows XP SP3 in Japanese. Thank you for reporting it.

Cris.

dmayo

Thanks, Cris.

I'm just following up to confirm that I continue to see no recurrence of the problem with active virus control disabled, although I keep Notepad open constantly.

Thanks.

dhl

Hi debitto,

We tried to reproduce your issue in our in-lab environment (XP SP3 in Japanese), but on a clean install notepad worked just fine. So we need some more info about your system. Please access the page http://www.bitdefender.com/KB389 , use the sysdump and FileInfo tools and upload the reports on rapidshare (or anywhere you like) and reply with the upload link.

Thanks,

DHL