I started with live chat and this issue went into a ticket issue over 2 weeks ago. I did the upgrade upon the suggestion from BD tech support after I received a notice from Internet Explorer that they detected viruses. Right after upgrade was installed I was able to run the tune up module items (ie, registry cleaner, duplicate file, & cleanup). Then the next day and since when I go into tuneup and hit the 'run now' link.. there is no cancel or continue box to hit. During the course of the last 2 weeks... BD tech has had me send in screen shots, update Java, and install Microsoft Visual C++ and the sp1. None of these suggestions has fixed the issue and I let the tech support person know that via response to my ticket/email. It has now been almost a week and I have not heard back. I have also tried uninstalling and doing a reinstall twice and that has not helped. I am not sure what else to do. Wondering if I should be going back to TS2009?
