You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
No Action Can Be Taken
I've got a problem with bitdefender that can't take any action regarding a trojan that's on my system. It detected the trojan but disinfecting failed, move to quarentine failed and then delete option also failed and then no action was taken. How do I get this trojan of my system? Please help.
This is the files that was infected:
System]=]HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON\Taskman=]C:\RECYCLER\S-1-5-21-1152485846-8946450785-746063897-9927\MSMXENG.EXE
C:\RECYCLER\S-1-5-21-1152485846-8946450785-746063897-9927\MsMxEng.exe
Bitdefender says it a Trojan.Generic.2528876
Comments
-
Hello Yolande,
Please read this article: http://kb.bitdefender.com/KB490
Use the 2 tools presented there, upload the logs on www.sendspace.com (or any other file sharing server of your choice) and post here the download links. You will receive further info after the logs have been analyzed.
Cris.0
