Can't Seem To Get Rid Of These 4 Programs. Help? :(

jintoxic

Hi, I am new to this forum I don't know if this is the right place to put my post..anyways I have Bitdefender Gameguard

and they're 4 programs that I can't seem to disinfect or get rid of, is having this on my computer a high risk? any help would be awesome.

Thanks in advance!

BitDefender Log File !!!!!

Product : BitDefender GameSafe

Version : BitDefender UIScanner v.11

Log date : 00:22:18 19/10/2009

Log path : C:\ProgramData\Bitdefender\Desktop\Profiles\Logs\deep_scan\1255936938_1_02.xml

Scan Paths:Path0000: C:\

Scan Options:Scan for viruses : Yes

Scan for adware : Yes

Scan for spyware : Yes

Scan for applications : Yes

Scan for dialers : Yes

Scan for rootkits : Yes

Target selection options:Scan registry keys : Yes

Scan cookies : Yes

Scan boot sectors : Yes

Scan memory processes : Yes

Scan archives : Yes

Scan runtime packers : Yes

Scan emails : Yes

Scan all files : Yes

Heuristic Scan : Yes

Scanned extensions :

Excluded extensions :

Target ProcessingDefault action for infected objects : Disinfect

Default action for suspicious objects : None

Default action for hidden objects : None

Scan engines summaryNumber of virus signatures : 4387122

Archive plugins : 44

Email plugins : 6

Scan plugins : 13

Archive plugins : 44

System plugins : 5

Unpack plugins : 8

Overall scan summaryScanned items : 36323

Infected items : 4

Suspicious items : 0

Resolved items : 0

Individual viruses found : 2

Scanned directories : 20749

Scanned boot sectors : 2

Scanned archives : 701

Input-output errors : 59

Scan time : 00:00:23:20

Files per second : 25

Scanned processes summaryScanned : 37

Infected : 0

Scanned registry keys summaryScanned : 1094

Infected : 0

Scanned cookies summaryScanned : 85

Infected : 0

Remaining issues:Object Name Threat Name Final Status

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O30CDD76\upgrade[1].cab=]upgrade.exe=](NSIS o)=]lzma_solid_nsis0003 Application.Generic.241324 Infected (no action was possible, file was in an archive)

C:\Windows\Temp\SEE2E57.tmp\upgrade.exe=](NSIS o)=]lzma_solid_nsis0003 Application.Generic.241324 Infected (no action was possible, file was in an archive)

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O30CDD76\upgrade[1].cab=]upgrade.exe=](NSIS o)=]lzma_solid_nsis0001 Gen:Adware.Heur.Ku4@2m5IzWni Infected (no action was possible, file was in an archive)

C:\Windows\Temp\SEE2E57.tmp\upgrade.exe=](NSIS o)=]lzma_solid_nsis0001 Gen:Adware.Heur.Ku4@2m5IzWni Infected (no action was possible, file was in an archive)

Resolved issues:Object Name Threat Name Final Status

Objects that were not scanned:Object Name Reason Final Status

Alex Stanciu

Hello jintoxic,

Please try the steps bellow and let us know what happened:

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;

2. Set your computer to display hidden objects;

3. Browse and delete the following file(s):

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ and delete the file "O30CDD76"

C:\Windows\Temp\ and delete the file "SEE2E57.tmp"

4. Empty the Recycle Bin;

5. Enable the real-time protection.

In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.

~ Below you will find complete instructions in terms of how to perform the above actions. Only use the how to instructions for the tasks that you need to complete and ignore the rest. ~

[how to DISABLE THE REAL-TIME PROTECTION on BitDefender Game Safe]

In order to disable the real-time protection please open BitDefender, select "Settings", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.

[how to DISPLAY HIDDEN OBJECTS]

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".

For more information you can read the following article:

http://kb.bitdefender.com/KB354-en--Reveal...em-folders.html

------

Thank you.

jintoxic

Hello jintoxic,

Please try the steps bellow and let us know what happened:

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;

2. Set your computer to display hidden objects;

3. Browse and delete the following file(s):

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ and delete the file "O30CDD76"

C:\Windows\Temp\ and delete the file "SEE2E57.tmp"

4. Empty the Recycle Bin;

5. Enable the real-time protection.

In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.

~ Below you will find complete instructions in terms of how to perform the above actions. Only use the how to instructions for the tasks that you need to complete and ignore the rest. ~

[how to DISABLE THE REAL-TIME PROTECTION on BitDefender Game Safe]

In order to disable the real-time protection please open BitDefender, select "Settings", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.

[how to DISPLAY HIDDEN OBJECTS]

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

* uncheck "Hide file extensions for known file types"

* uncheck "Hide protected operating system files"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".

For more information you can read the following article:

http://kb.bitdefender.com/KB354-en--Reveal...em-folders.html

------

Thank you.

Thank you tons Alex! managed to get rid of it. Have no viruses whatsoever now

once again thanks for your help:)