Errors Loading C Runtime Library

I recently upgraded my 3 PC's to BitDefender 2010. Two of the upgraded fine (1 XP and 1 Vista). The third firnished the install but I got an error during install that imgcln.exe attempted to load the C runtime library incorrectly. The program appears to be running OK, does updates, scans, firewall working but every time I boot I get an error that bdagent.exe attempted to load the C runtime library incorrectly. I completely uninstalled and reinstalled twice but still get this error.

Anyone have any suggestions on how to correct?

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Alex Stanciu

Hello GScaleLarry,

If possible please take a screen shot of this issue, upload it on http://www.sendspace.com/ and then post here the download link .

We are looking forward to your reply.

Thank you.

GScaleLarry

Hello GScaleLarry,

If possible please take a screen shot of this issue, upload it on http://www.sendspace.com/ and then post here the download link .

We are looking forward to your reply.

Thank you.

=========================

I posted the two error messages:

http://www.sendspace.com/file/pbj3ye

http://www.sendspace.com/file/vylyl7

Hope you can help me sort this out. :rolleyes:

Alex Stanciu

Hello GScaleLarry,

In order to further investigate this issue we recommend you to follow the steps bellow and obtain the following reports:

1. A bdagent log:

a. Start and type Run in the search box;

b. In the box type: cmd and press OK;

c. Type the following text in the window that will appear:

cd C:\Program Files\BitDefender\BitDefender 2010 then hit Enter

d. When you will see the C:\Program Files\BitDefender\BitDefender 2010 folder, write:

bdagent stop then hit Enter

bdagent trace then hit Enter

e. Close the Command Prompt window and the bdagent process will restart and the log will be created in the C:\ProgramData\BitDefender\DTrace (Windows Vista and Windows 7 ) folder or in the C:\Documents and Settings\All Users\Application Data\BitDefender\DTrace(Windows XP) one with the name User-bdagent.log .

f. Upload the report on : http://www.sendspace.com/ then post here the download link .

2. Support Tool report :

a. Open My Computer.

b. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

c. Doubleclick on the supporttool.exe file ;

d. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish ;

5. Go to the desktop upload the report on : http://www.sendspace.com/ then post here the download link .

Thank you.

GScaleLarry

Alex...Did what you suggested and posted files as below:

bdagent log: http://www.sendspace.com/file/cdsxf9

Support Tool report did not run and gave the following error: http://www.sendspace.com/file/u7wbzo