Suggestions for solving the greying out and not responding problem.
INTRODUCTION AND PERSONAL EXPERIENCE. I regard this as very serious. I had a rootkit recently (first virus installed in my 10 years of home computing) and I thought the virus was persistent and interfering with BitDefender, requiring a total wipe of my C drive. I chose reinstall from a somewhat out of date backup, and salvage emails from the server, and other data from various DVDroms – very time-consuming and inconvenient. On further consideration I now believe that I HAD cleaned my system, but was being misled by this greying out not responding problem.
DISCUSSION AND SOLUTIONS. Do all antivirus programs have to switch off when updating? Is it that BD have chosen (honestly) to inform the user, and the competitor products don’t bother? Is the problem that the virus signature files themselves would provoke an unnecessary positive response from the program? If so, cannot the program be (1) tweaked to let through anything from the BitDefender site – at least, when updating? Or is the problem that the program cannot be both working and updating at the same time? (Which seems more likely!)
WHY NOT
(2) MODIFY THE PROGRAM TO INSTAL TWICE IN PARALLEL, AND UPDATE ALTERNATELY, SUCH THAT IT CAN ALWAYS BE ACTIVE? An extra 100MB is nothing on today's computers!
(3) WHY NOT MODIFY THE PROGRAM SO THAT AT BOOTUP IT DOES NOT ALLOW INTERNET CONNECTION TO PROCEED UNTIL IT IS RUNNING, AND CANNOT BE TURNED OF (AT LEAST, WITHOUT A WARNING PROMPT) WHEN THE INTERNET IS CONNECTED? IF BOTH THESE STEPS WERE TAKEN, THE PROGRAM COULD BE MARKETTED AS ‘PERPETUAL PROTECTION – NO DOWN TIME FOR UPDATES!’
'no worries about malware slipping through!'
