Vsserv.exe Taking Up 100% Of Cpu

taline_b8

Hello all,

In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, spybot or another antivirus).

Having more then one security products installed on the same PC can degrade performance and cause system instability. Even if they are turned off, there are some active processes running in the background. We recommend you to uninstall all the other security solutions in order for BitDefender to work properly. We also recommend you to run a registry cleaner on your computer in order to improve the system performance.

If the issue still persists please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation.

Please upload the reports (sysdump.tar, bdfileinfo.log and bdregnode.reg) on http://www.sendspace.com/ and send me a PM with the download links or click here in order to submit the reports directly to our Technical Support Team.

Thank you.

hello,

i have the same cpu usage problem (Bitdefender 2010/XP SP3)...

i did what u mentioned in ur reply, here are the download links of the files:

BDfileinfo.log

http://www.sendspace.com/file/uq290x

BDRegNode.reg

http://www.sendspace.com/file/vf4gag

sysdump.tar

http://www.sendspace.com/file/wo5bkh

Plse let me know what to do...

Thanks in advance

jpaulm

Nope. Still have the same problem, vsserv.exe is hogging the CPU as before.

I'm sending a log file to Tech Support, so will wait to see what happens next.

Will check back in when I have some more news.

Alex.

Got a note from Carmen suggesting I rename httproxy.dll, and I responded by email. I thought I had better post it as well, in case other people are having this experience. I had seen the httproxy.dll solution before, but my understanding is that you have to switch off Automatic Update - otherwise it just gets set back. And, if I switch off Automatic Update, the problem doesn't occur anything like as often (I can't say it never happens, but quite long periods of time go by without any trouble!). So for the last few days I just switch off Automatic Update, and using the machine is a lot less painful :-) The only thing is once when I did this, it crashed BD - it did send an error report though...

Also, when the problem does happen, it seems to start with vsserv, and then switches to livesrv - can someone tell us what is the relationship between these two?

Thanks in advance.

alexibrow

Aurelian: PM sent.

Paul,

Is livesrv Windows Live? I just installed it I think, and livesrv in TaskManager. I'm going to uninstalll it now.

jpaulm

Aurelian: PM sent.

Paul,

Is livesrv Windows Live? I just installed it I think, and livesrv in TaskManager. I'm going to uninstalll it now.

Sorry, I don't understand the question... Are you saying that there is another livesrv module apart from BD's? I just meant that every time vsserv goes into its CPU-hogging phase, I see livesrv doing much the same thing right afterwards...

alexibrow

Paul,

Sorry if I confused you. I thought that livesrv belonged to the Windows Live application, but livesrv appears in my other PC's list of processes in Task Manager (Windows Live is not installed on this other PC), so I guess I was mistaken.

alexibrow

I have received an emailed response from BD customer service; I won't post it here (yet) in case their suggested course of action doesn't work.

But I can say this:

After analysing my vsserv.exe log file, BD have suggested disabling certain features of the application. I don't know yet whether this is merely to isolate the problem, or whether this is being proposed as a permanent fix, but I will be sure to keep this thread updated as I learn more.

Needless to say: disabling key features of any bought-in software package to make it "work" is not an acceptable solution, but like I said, I don't know that this is the case as yet.

It's too early to say whether the "fix" has worked, so I'll be back soon to report.

Alex.

alexibrow

Update:

I've had the laptop running for four hours this evening after reconfiguring BD as suggested, and so far so good: not a hint of any locking up, and vsserv.exe is using very little CPU.

I'll contact BD Customer Services to let them know, and to find out what will happen next.

Alex.

anifan

Thanks, Alex, please keep us informed.

I, too, have been paralyzed by Bitdefender since going from 2008 to 2009...then 2010 about 5 months ago. I thought when I purchased 2010 this would be resolved. Needless to say I've been following this thread for a while hoping a solution would come up.

Seems every hour or less, Vsserv.exe takes over, and my machine is virtually unusable for 10 minutes sometimes more.

I'm sure there are a lot more people having this problem, but like me haven't registered (until now) in this forum to let support know.

Hopefully, this solution works. As a programmer/analyst, I'm sure it wouldn't have taken me this long to find the problem.

flaviorxa

I don't know what to do! In my job we have 170 computers running BitDefender ,and all of the machines have this problem! First, svchost process uses 180 mb from ram memory, after that vsserv uses others 100 mb! And the use cpu is almost 100%, make de machine unusuable for 5 minutes. Please, help me!!! I did what Carmen mentioned, and nothing changes.

Thanks e sorry for my bad english!

alexibrow

Update 2:

My laptop locked up again this morning, while the BD update service was updating/installing: livesrv.exe hit 70% CPU usage during this update operation; vsserv.exe appeared to be using low CPU, although since making the configuration changes suggested by BD, I have seen it reach 40% CPU usage.

I had a follow-up email from BD Customer Service asking for more information regarding Privacy Control settings, and the operations that I was performing when the laptop locked up before. This indicates to me that they are still (at best) narrowing their focus, and still haven't isolated the problem.

Will check in later.

Alex.

alexibrow

Update 3:

vsserv.exe just locked up my laptop for a minute or two, reaching around 100% CPU usage.

Another trace log is on its way to BD Customer Service.

Alex.

blogger007

Same problem here... CPU at 100% when I run vsserv.exe... Let's see if I will get any support... Just sent the support team my vsserv.log file.

Sam234

Same problem here... CPU at 100% when I run vsserv.exe... Let's see if I will get any support... Just sent the support team my vsserv.log file.

Same issue, after my issue of corrupt files (that apparently 'was'nt' according to this forum) , I`m now having repeated issues with vsserv.exe taking 100% cpu, but doing nothing!! IS THERE ANY FIX??? Does anyone here care???

alexibrow

IS THERE ANY FIX??? Does anyone here care???

Did you already follow the instructions on page 3 of this thread? If not, then it's a bit early for excessive use of punctuation marks IMHO.

Sam234

Did you already follow the instructions on page 3 of this thread? If not, then it's a bit early for excessive use of punctuation marks IMHO.

You mean the instructions to create a log, that has to date not given any solution to anyone, how would that help??????

You mean giving Bitdefender another log report so they can ignore that too will help!!!!!!!!!!!!!!!!!!

I did raise a ticket the other week, but so far no reply, nothing, nada zilch, is that good!!!!!!!!!!!!!

I bet they'll reply, sorry, we have no record, as is their standard responce!

Sam234

I would add that from my gleaning of this forum, for a successful inhstall of bitdefender you must re-install windows, then as the software is still a bit flaky, you must re-boot between sessions, then bitdefender will be able to operate correctly (and your pc still usable).

But hang on, this is supposed to be professional AV software that is supposed to allow you to avoid having to do just that, if AV software forces you to do the sort of things that viruses force you to do, then its not much better than the threat it supposed to fix!!, is it??

neowrabbit@sbcglobal.net

My computer since installing BitDefender 2010 has slow start up and makes every program (internet or not) slow down and then freeze or quit.

My problems include: Live Messenger version #, vsserv.exe and wuauclt.exe taking up excessive CPU, bdagent.exe running constantly without reason (not switching users) and taking up excessive CPU.

I can try the already mentioned suggestions, but I want to address all of the issues, not just the vsserv.exe problem. Thanks,

At the end of my patience, next is uninstall.

scalleweb

Just for the stats, I've also the problems

gdurniak

2010 is hopeless. I contacted tech support, and reverted my 2010 license back to 2009. Bitdefender 2009 works fine.

DLOWE15

I just installed BitDefender 2010 and I noticed the computer is running terribly slow. I am running Windows XP with the service pack #3. I looked at my processes and vsserv.exe is taking up all of my memory usage.

Can you please help?

Diane

anifan

I just installed BitDefender 2010 and I noticed the computer is running terribly slow. I am running Windows XP with the service pack #3. I looked at my processes and vsserv.exe is taking up all of my memory usage.

Can you please help?

Diane

Don't plan on it. As you can see, tons of people are having the same problem, and there has been no fix. After having a download that had already run for 45 minutes crap out due to this BD problem, I've had it. I'm going to email asking for a refund. I recommend everyone else do the same.

You may have noticed their support has not answered this thread in a while, and I guarantee their not staying up nights fixing the issue! " />

This is ridiculous.

Good luck everyone....for your sake, I hope they find an answer.

gdurniak

yes, contact tech support, and have them cancel your 2010 license, and issue you a license for 2009. Bitdefender 2009 works fine ( you can download 2009 ).

I just installed BitDefender 2010 and I noticed the computer is running terribly slow. I am running Windows XP with the service pack #3. I looked at my processes and vsserv.exe is taking up all of my memory usage.

Can you please help?

Diane

wkhilarides

I have the same problem on a Fujitsu laptop with centrino processor running a XP had no problem till BitDefender 2010 was installed. Now system is VERY slow.

Tried renaming httproxy.dll with no success. ran supporttool, andwill attach to email. pleasereply. we need this computer running. do not want to go back to norton if possible.

alexibrow

Update #4.

Last time BD "Support" replied to this thread was Feb 8th, almost a month ago.

Last email from them was Feb 17th, which I replied to on Feb 19th.

I, like other users, am totally hacked off with this now and will be requesting a full refund immediately. They've had long enough to sort this out, and maintaining radio silence is not helping at all. They obviously have no idea what the problem is.

Full email thread between myself and BD attached below. Come on BD, give me my money back. " /> " />

Dear Aurelian,

It appears that your suggested "fix" hasn't resolved the issue at all: my laptop just locked up for a couple minutes, with vsserv.exe using up to 100% CPU.

In answer to your questions below:

* The Privacy Control settings would have been configured to their default settings, as I haven't changed anything;

* I can't remember what I was doing when the laptop locked up when the fault originally appeared;

* On this occasion, I was switching between MS Word and a web browser window (Facebook in Mozilla Firefox) when the laptop froze.

Link to latest vsserv.exe log file on SendSpace:

http://www.sendspace.com/file/e2zoyb

How is BitDefender intending to resolve the problem? How soon can customers like myself expect a permanent solution that doesn't involve disabling BD features?

Regards,

Alex Degnen.

--- On Wed, 17/2/10, BitDefender Customer Care <support@bitdefender.com> wrote:

From: BitDefender Customer Care <support@bitdefender.com>

Subject: Re: [Ticket ID:201002151003386] Forum Report

To: "Alex Degnen"

Date: Wednesday, 17 February, 2010, 9:47

Dear Alex Degnen,

Thank you for your interest in our security solution, BitDefender.

We are glad that the issue is solved for the moment.

However, we would like to have a few more details about this issue from you.

Could you please let us know which of the following 4 features in Privacy

Control were enabled (Identity Control, Registry Control, Cookie Control or

****** Control) when the issue appeared?

For example, in case the the Registry Control and the Cookie Control were

enabled, could you let us know if the issue appeared when you were opening a

web browser or what action you actually performed?

Best regards,

Aurelian Neagu

BitDefender Technical Support Engineer

-------------------------------------

http://www.bitdefender.com/help

https://myaccount.bitdefender.com

-------------------------------------

Use Quick Scan: http://quickscan.bitdefender.com

---------------------- Original Message ---------------------

Alex Degnen wrote

> Dear Aurelian,

>

> Thanks for your response.

>

> I have followed your instructions, but was surprised to find that 2 of the 3

> BD features were already disabled (see also attached Word document with BD

> explanatory screenshots):

>

> 'Scan web (HTTP) traffic' already disabled;'Parental Control' already

> disabled;I have disabled 'Privacy Control' as you suggest.

> I hope that BitDefender isn't offering the disablement of key features as a

> permanent fix; I recently bought this package as a complete solution, so if

> this is the case, I will be asking for at least a partial if not complete

> refund.

>

> With regard to the vsserv.exe problem: so far, the problem hasn't recurred. I

> have had my laptop running for almost four hours this evening after making the

> config change you suggested yesterday.

> vsserv.exe seems to be using very little CPU the whole time, as far as can be

> ascertained by regular checks of Task Manager.

>

> Please advise as to

> the next steps.

>

> Regards,

> Alex Degnen.

>

> --- On Mon, 15/2/10, BitDefender Customer Care <support@bitdefender.com>

> wrote:

>

> From: BitDefender Customer Care <support@bitdefender.com>

> Subject: Re: [Ticket ID:201002151003386] Forum Report

> To:

> Date: Monday, 15 February, 2010, 11:31

>

>

> Dear Alexibrow,

>

> Regarding your issues, we analyzed the vsserv log and we recommend you trying

> the next steps:

>

> 1. Open BitDefender - > Settings and choose Expert Mode. Now go on the left to

> the Antivirus Module - > Shield tab - > Custom Level. Now in the new window

> please make sure to uncheck 'Scan web (HTTP) traffic'.

>

> 2. After this please go on the left to the Parental Control and disable it.

>

> 3. The last step is to go to the

> Privacy Control on the left and also disable

> it.

>

> Please reply to the e-mail and let me know what happened.

>

> Best regards,

>

> Aurelian Neagu

> BitDefender Technical Support Engineer

> -------------------------------------

> http://www.bitdefender.com/help

> https://myaccount.bitdefender.com

> -------------------------------------

> Use Quick Scan: http://quickscan.bitdefender.com

>

>

> ---------------------- Original Message ---------------------

>

> Alex Degnen wrote

>

> > I've uploaded the file as directed. Link is:

> >

> > http://www.sendspace.com/file/sssxdt

> >

> > So far, I have uninstalled the only other antivirus software, cleaned the

> > registry a short time ago, and switched off Rapport.

> >

> > Up to 100% CPU is still being taken up by this process.

> >

> > Please let me know what I need to do next.

> >

> > Cheers,

> > Alex.

alexibrow

I just sent this. I urge the rest of you to do the same.

Alex.

Dear Aurelian,

I am totally hacked off with this situation now. I sent a new log file via email (see below) two weeks ago, and have had no response. vsserv.exe is still hogging my CPU, with resulting freezing.

I think I have been quite patient up to now, but with no fix (or even any communications) forthcoming, I am now demanding a full refund on my purchase.

I will of course be purchasing a replacement internet security solution from another provider, and will certainly not be recommending BitDefender to any friends/collagues (quite the reverse).

Regards,

Alex Degnen.

alexibrow

I just realised, no vsserv.exe issues this evening.

Then I remembered I had disabled Automatic Update, Antispam, Antiphishing and File Encryption.

I wonder if this problem is in fact the same one that's known to cause internet browser lag, when Antiphishing is enabled?

alexibrow

Refund received.

Over and out.

Alex.

Polarbearable

Hi ,

this is my machine config. - p4(2.8ghz) , 2gb ram , 290 gb hdd , Intel D845GVSR motherboard...... OK i know it is pretty outdated..anyway

i installed bitdefender internet security 2010 few time back......now i m facing a problem...........every now and then my machine comes to a stand still...............with its cpu running at 100%.I checked the task manager to find that a process called vsserv.exe was the cause. This happens even when i do simple operations like surfing using firefox , or when i m reading a pdf .

This has become a major headache recently........

PLEASE HELP ME OUT.

I believe BitDefender has a default update interval of only 1 hour. After updating vsserv.exe chews up the CPU time for about 15 mins or so. I think it is doing a Quick System Scan. I changed this interval to 24 hours and also set BitDefender to prompt me before downloading the updates (the prompting is the important bit). You can also disable the Automatic Updates. Just REMEMBER to regularly manually update.

Polarbearable

I believe BitDefender has a default update interval of only 1 hour. After updating vsserv.exe chews up the CPU time for about 15 mins or so. I think it is doing a Quick System Scan. I changed this interval to 24 hours and also set BitDefender to prompt me before downloading the updates (the prompting is the important bit). You can also disable the Automatic Updates. Just REMEMBER to regularly manually update.

I also had a problem when running a scan with A-Squared. BitDefender tried to update silently and basically locked the whole computer forcing a reboot. I'll post if and when I find a alternative solution to having BD prompt before updating.

bubba.is.a.god

yes, contact tech support, and have them cancel your 2010 license, and issue you a license for 2009. Bitdefender 2009 works fine ( you can download 2009 ).

Cancelling your BD 2010 license & changing it to an BD 2009 license won't solve your

vvserv.exe problems!

I used BD 2009 for over 6 months & had to reinstall BD many times due to poor performance & CPU hogging of vvserv.exe.

I got so tired of BD 2009 that I asked for a 2010 license hoping that it would run more stable & solve the vvserv problem.

Apparently the vvserv problem still exists in BD 2010 but BD 2010 seems to run a lot smoother,

so goodbye and good riddance to BD 2009!

sparker

Just for the record, I am a new user of 2010 AV (running XP) and I've been having the same problem for several weeks now. BD support offered a new clean uninstall program and a new bootstrapper install program. I thought this was working, but in game mode performance proved very poor. Even the supporttool.exe (that support asks you to use to provide a log of the problem) doesn't work ( it stalls out halfway through its operation). Now BD support is just repeating themselves - asking for information I've already provided and giving suggestions I've already tried. It appears to be some conflict somewhere on the system that is causing vsserv.exe to utilize 100% of cpu, but I fear that BD support does not as yet have a real solution. I only purchased this product because it claimed to operate utilizing limited resources but it is proving to do just the opposite. I am going to ask for a refund.

Bendominic

VSSERV.EXE is making my company systems slow!! its taking up between 70 to 100% of my CPU both mostly 90% and above, imagine how slow the system will be, even to open performance monitor or anything at all will take minuites or hours............. Please is there a solution to this or do we have to change to another antivirus??? I don't think the renaming of vsserv.exe is helping matters at all... " /> not happy at all...

i believe their could be a solution

thanks

Bendominic

Hello tigerclaw.

In order to further investigate this sittuation, please follow the steps bellow :

Create a vsserv.log. Basically, we need to see what happens when the vsserv hangs at 100% . Here is what you have to do :

a. Go to Start->Run ;

b. Type cmd and hit Enter.

c. Type

cd %programfiles%/bitdefender/bitdefender 2010

and hit Enter

d. Type

supporttool.exe /vsservtrace on

and hit Enter

e. A popup should appear asking you to reboot the PC. Reboot the PC.

Next time you will have the high CPU usage because of vsserv.exe process, please go to the next location :

C:\ProgramData\BitDefender\DTrace\ (if you have Windows Vista or Windows 7) or

C:\Documents and Settings\All Users\Application Data\BitDefender\DTrace (Windows XP)look after the file "vsserv.log" then reply to our email with it attached or upload it on http://www.sendspace.com/, then send me a PM with the download link .

Thank you.

THIS IS MY VSSERV.LOG

/applications/core/interface/file/attachment.php?id=6148" data-fileid="6148" rel="">vsserv.log

janhsmn

i am now totally hacked off with bitdefender 2010. I dont have any other anti spyware/malware etc on pc. I am running windows xp and never had a prblem with bitdefender 2009. So upgraded to a 2010 in january for a two year period, i am cringing now as i write this. It has never worked sucessfully, every hour at least once in the hour sometimes more i get the dreaded grey ball and everything grinds to a halt for 10 minutes which is so annoying. I anyone ever going to fix this or should i look elsewhere.

jan

aneel

Hi Berneanu ,

thanks for your reply . But don't u think .. turning http filtering off would make my cpu more vulnerable ........ specially since it is connected to the net for more than 12 hrs a day. And another thing..........i change the name of the file httproxy.dll to what ? And can the change be undone ?

Hi Guess, I experience a similar problem with VSSERV CPU high consumption; I see that you didn't give any feedback since November.

Does it mean that your problem was solved ?

if Yesn please explain how it was solved.

Thanks in advance.

Regards.

JWatkins1

I too was plagued by 2010. I uninstalled it (after trying all that was suggested and working with support for a while) and tried 2009. The same issues occurred. I uninstalled 2009 and tried 2008. That has made a significant improvement. I will not use 2010 until it is either fixed or my time expires. If it isn't fixed by then, I will move to another AV product.

Joe

bitdefender4Me

I've also suffered from BitDefender high CPU consumption until disabling home network on the network tab of BitDefender advanced interface.

I probably caused this problem myself, although do not remember that when home network was turned on.

BitDefender support had never responded on any of my two latest inquiries.

On the other hand I have to admit that when I previously experienced the same problem with my other PC running BD2009 on Windows XP PRO, they let me free upgrade to BD2010.

I haven't had any problem with this software last 2.5 month on any of my computers with XP or Vista Premium.

gopplove

CPU went to 90% for vsserv.exe for a few minutes, then dropped back to say 20% for a while, then eventually went back to 0 - 1 %.

milan@emeraldstream.com

Hello All --

Like many of you I have had enormous performance degradation due to vsserv.exe using 50% - 99% of CPU resources, after installing BD 2010. I followed the advice of BD help Berneanu Cristian Nov 2 2009, 05:13 PM and renamed httpproxy.dll and it works so far -- system performance is as it should be and vsserv.exe uses reasonable (a few percent) system resources.

Berneanu, or other BD help, please answer:

What does this dll do, and does renaming it introduce any vulnerability to my system?

I have a current BD license. Is it applicable to a BD 2008 installation? Will BD 2008 provide current protection? Some reports in this thread indicate that this problem does not appear if 2008 is used.

Thank you,

Milan

dkadz

I was wondering if anyone can help me. I recently installed BitDefender Total Security on a Windows XP with SP3 system. The CPU usage shows vsservy.exe as the primary cluprit andstays around 90-99%. I will have to remove BD if this is the case, it has slowed my system down and is basically useless.

Thanks for any help you can give me!

Oracle

I was wondering if anyone can help me. I recently installed BitDefender Total Security on a Windows XP with SP3 system. The CPU usage shows vsservy.exe as the primary cluprit andstays around 90-99%. I will have to remove BD if this is the case, it has slowed my system down and is basically useless.

Thanks for any help you can give me!

This problem has been posted many times in this forum. There have been many suggestions posted.

At the moment, I have changed my settings so that BitDefedner doesn't automatically download and update. This has sometimes resulted in start up proceeding smoothly with vsserv not 'hogging' CPU.

Another trick (although I am not suggesting this as a solution but since I need my PC to start and function immediately I do this) is when you log in, press ctrl + alt+ del and kill vsserv processes. Do what you need to do on your PC and an hour later restart your PC. I don't seem to have a problem with vsserv when I do this.

As I said this isn't a good solution; however, it works for me.

Disappointingly, Bitdefender engineers don't seem to grasp what is causing this problem, which came to light in November 2009. Keep searching around the forum in other threads for other suggestions which maybe more helpful.

cc@chionatech.com

I'd like just a bit of clarification:

You suggest to turn off Automatic Updates and rename a file - Is that Automatic Updates of BitDefender or of Windows?

I assume BitDefender, but your instructions are not clear.

Thanks

cc@chionatech.com

A note about other security pdoducts:

While this problem might in some cases be related to other security products, it is not necessarily so.

I have just spent two days setting up a brand new, fresh install of Windows. I have no other security solutions installed. I installed Bitdefender and within hours my system was unusable with 100% CPU usage and vsserv.exe taking about 40 of that constantly.

This problem has been manifesting since last year and since at least version 2009.

You folks really need to figure this one out and fix it.

gorajim

My 2 cents...

I have a Lenovo N100, 2GB, 100GB, recently upgraded to Windows 7 and I've installed BitDefender 2010 TS.

About 3 days ago, I decided to tweak the BD settings a bit and, among other things:

- Increased the Antivirus Protection Shield from 'Default' to 'Aggressive' (that then included scanning http traffic)

- Added Parental Controls - Web / Applications / Key words / Messaging

- upped the Privacy Control Protection Shield from 'Default' to 'Aggressive' (that then included Registry, Cookie and ******)

The Antispam control was left alone at "Moderate to Aggressive", which is the default level.

No sooner had I done that, I started receiving 100% CPU usage (which prompted me to look up the net for similar issues and I chanced by this thread). I'm not a qualified techie, but I can tell you my PC looked extremely busy doing nothing... my programs had problems opening, the Browser was slow, even deleting files took ages.

Going by the advice on this thread, I uninstalled BD2010 TS completely, ran the Max Registry Cleaner to clean up any trace of BDTS. Then scoured the registry manually for any BDTS or BitDefender reference, and deleted what I found.

Satisfied it was completely uninstalled (ahem), I reinstalled BDTS 2010 and the system is back to "normal", i.e., the way it was before I tweaked it. However, I can no longer use any of the features build into the software, for fear this will pump up the CPU once again. So there... Not sure if this is useful, but just thought it might help someone out there with similar issues.

BDTS Tech Team: Since I use only half the features you built, can I have a 50% refund please?

Magstripe

I've had this problem for ages on my XP desktop, seems less of a problem on my Vista laptop, but I'm running 2009 on that.

Parental control has always been off. I have found the best answer is to set automatic updates to 24 hour, as this is when the problem occurs. I can use the PC all day with no slow downs and just go and have a cup of tea when it starts it's grinding in the evening.

I have used BDIS for many years and am really struggling to decide what to use now it is due to expire, as every other AV product has issues - just look at reviews and forums. I'm tempted with "better the devil you know", but not sure about BD anymore. Sad really, as I think BD could be an excellent product.

Oracle

Just adding to my previous post, I have found that if you use the suggestion with ctrl + alt + del and kill vsserv process, after an hour, what you can do is go to program files>bitdefender and click onto vsserv- it seems to start up without a hitch.

Oracle

Regarding Vsserv, there are a number of similar topics opened and dealing with this issue. Have a look as there are a suggestions posted.

toddharris104

When I renamed the file it did not completely fix the problem. It is using about 10-15% cpu now solid. I agree that the 2008 version of BD was much better which is why I bought this. Didnt think it would cause so much trouble. If I use the BDremoval tool and reinstall it, you think that will possibly fix my problem? even temporarily?

fakatsteukurcu

Hello francis farmer,

Next time you will encounter the same issue please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

We are looking forward to your reply.

Thank you.

Hi Alex,

I have the same problem with Bitdefender Internet Security 2009.

Installation on Windows 7 64-bit, CPU Intel Core i5, works fine.

Another installation on Windows Xp 32-bit, CPU AMD Athlon 3200+ (2.2GHz) is experiencing problem with 100% CPU usage by vsserv.exe.

On BD IS 2009 there is no file such as supporttool.exe so please advise what to do.

Kind regards,

Ved

neohkl

Hi there Oracle:

I am trying your suggestion, but I find I am not allowed to kill the vvserv process. I am logged in with administration privileges on my Win xp SP3 system.

Regards

neohkl

Just adding to my previous post, I have found that if you use the suggestion with ctrl + alt + del and kill vsserv process, after an hour, what you can do is go to program files>bitdefender and click onto vsserv- it seems to start up without a hitch.