Bitdefender 09 Antivirus Scan

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Hello,


Can anyone help me my bitdefender says it cant get rid of a trojan, and i dont know why?


BitDefender Log File


Product : BitDefender Internet Security 2009


Version : BitDefender UIScanner v.12


Scanning task : Deep System Scan


Log date : 11/12/2009 4:55:41 PM


Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1258066541_1_02.xml


Scan Paths:Path 0000: C:\


Path 0001: D:\


Scan Options:Scan for viruses : Yes


Scan for adware : Yes


Scan for spyware : Yes


Scan for applications : Yes


Scan for dialers : Yes


Scan for rootkits : Yes


Target Selection Options:Scan registry keys : Yes


Scan cookies : Yes


Scan boot sectors : Yes


Scan memory processes : Yes


Scan archives : Yes


Scan runtime packers : Yes


Scan emails : No


Scan all files : Yes


Heuristic Scan : Yes


Scanned extensions :


Excluded extensions :


Target Processing:Default action for infected objects : Disinfect


Default action for suspicious objects : None


Default action for hidden objects : None


Default action for encrypted infected objects : None


Default action for encrypted suspicious objects : None


Default action for password-protected objects : Log as not scanned


Scan engines summaryNumber of virus signatures : 0


Archive plugins : 0


Email plugins : 0


Scan plugins : 0


System plugins : 0


Unpack plugins : 0


Overall scan summaryScanned items : 0


Infected items : 0


Suspicious items : 0


Resolved items : 0


Unresolved items : 2


Password-protected items : 0


Overcompressed items : 0


Individual viruses found : 0


Scanned directories : 0


Scanned boot sectors : 0


Scanned archives : 0


Input-output errors : 0


Scan time : 00:08:14


Files per second : 0


Scanned processes summaryScanned : 0


Infected : 0


Scanned registry keys summaryScanned : 0


Infected : 0


Scanned cookies summaryScanned : 0


Infected : 0


Remaining issues:Object Name Threat Name Final Status


[system]=]C:\WINDOWS\srcdll.exe [2776] (memory dump) Dropped:Trojan.Spy.Agent.NVX No action was possible


[system]=]C:\WINDOWS\srcdll.exe [2776] (full dump) Generic.PWStealer.D921D47B No action was possible


if you can please help:(

Comments

  • Alex Stanciu
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    Hello kingofsports,


    We would like you to go to the next link :http://kb.bitdefender.com/KB490 and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete .


    Thank you.