Bitdefender 09 Antivirus Scan

kingofsports

Hello,

Can anyone help me my bitdefender says it cant get rid of a trojan, and i dont know why?

BitDefender Log File

Product : BitDefender Internet Security 2009

Version : BitDefender UIScanner v.12

Scanning task : Deep System Scan

Log date : 11/12/2009 4:55:41 PM

Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1258066541_1_02.xml

Scan Paths:Path 0000: C:\

Path 0001: \

Scan Options:Scan for viruses : Yes

Scan for adware : Yes

Scan for spyware : Yes

Scan for applications : Yes

Scan for dialers : Yes

Scan for rootkits : Yes

Target Selection Options:Scan registry keys : Yes

Scan cookies : Yes

Scan boot sectors : Yes

Scan memory processes : Yes

Scan archives : Yes

Scan runtime packers : Yes

Scan emails : No

Scan all files : Yes

Heuristic Scan : Yes

Scanned extensions :

Excluded extensions :

Target Processing:Default action for infected objects : Disinfect

Default action for suspicious objects : None

Default action for hidden objects : None

Default action for encrypted infected objects : None

Default action for encrypted suspicious objects : None

Default action for password-protected objects : Log as not scanned

Scan engines summaryNumber of virus signatures : 0

Archive plugins : 0

Email plugins : 0

Scan plugins : 0

System plugins : 0

Unpack plugins : 0

Overall scan summaryScanned items : 0

Infected items : 0

Suspicious items : 0

Resolved items : 0

Unresolved items : 2

Password-protected items : 0

Overcompressed items : 0

Individual viruses found : 0

Scanned directories : 0

Scanned boot sectors : 0

Scanned archives : 0

Input-output errors : 0

Scan time : 00:08:14

Files per second : 0

Scanned processes summaryScanned : 0

Infected : 0

Scanned registry keys summaryScanned : 0

Infected : 0

Scanned cookies summaryScanned : 0

Infected : 0

Remaining issues:Object Name Threat Name Final Status

[system]=]C:\WINDOWS\srcdll.exe [2776] (memory dump) Dropped:Trojan.Spy.Agent.NVX No action was possible

[system]=]C:\WINDOWS\srcdll.exe [2776] (full dump) Generic.PWStealer.D921D47B No action was possible

if you can please help:(

Alex Stanciu

Hello kingofsports,

We would like you to go to the next link :http://kb.bitdefender.com/KB490 and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete .

Thank you.