Side-by-side Configuration

dirkburk
dirkburk
in Bitdefender 2010 products

I just installed Bitdefender 2010 on a computer running Vista and when I try to open the application for the first time I get the following error message.


"The application failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail".


Any ideas?

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello dirkbnurk,


    Please take a screen-shot of the message that you received, upload it on http://www.sendspace.com/, then post here the download link .


    Also, please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Thank you.

  • dirkburk
    dirkburk

    http://www.sendspace.com/file/a3h2i6


    Here is the link for the error message for bdagent.exe


    http://www.sendspace.com/file/5nrogh


    Here is the link for the error message for the support tool

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello dirkbnurk,


    Please click on Start from Windows, choose Run, type "eventvwr.msc" then click on Ok. The Event Viewer window should be displayed. Please right click on Application and choose Save Log File As. Select the desktop as the location where you want to save the report and under "Save As Type" change the format to Text (.txt) then click on Save. Upload the report on the same website and post here the download link .


    After that, we recommend you perform a BitDefender repair . Please click on Start from Windows , choose All Programs and then choose BitDefender 2010 . Select Repair or Remove , choose Next when the new window will appear and then choose Repair. Reboot your computer when prompted and proceed with the repair process of BitDefender.


    Please let us know if you still have the same issues after the repair process.


    Thank you.

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