Bitdefender Antivirus Critical Error

dprizer

I recently converted my email from Outlook Express to Outlook. Every time I Receive my mail I get the BitDefender Report Wizard telling me that BitDefender Security Service has encountered a critical error. For what it's worth I have submitted the bug report a couple of times. BitDefender does restart successfully, but I would really like to fix the problem.

What can I do?

Using BitDefender AntiVirus 2010

Alex Stanciu

Hello David P,

In order to be able to further investigate this issue please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

We are looking forward to your reply.

Thank you.

dprizer

Don't know how that happened.

Any way, thanks for your response Alex. I ran the supporttool.exe. After about 40 minutes of watching the progress bar sit at approximately 30% I got up for a moment. When I returned it was gone. No finish button to push. If there is a report to send back I don't know where it is.

Alex Stanciu

Hello David P,

We need to have a look on the reports that are automatically created when your BitDefender crashes . That is why, we would like you browse to the next location from your system: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Temp (if you have Windows XP) or C:\ProgramData\BitDefender\Desktop\Temp (Windows Vista or Windows 7) and reply to our email with all the files that you will find there . Also, please send us the following reports : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg". You may obtain them by following the steps described in the KB article at the address below:http://www.bitdefender.com/KB389 .

The "Temp" folder is hidden and you may need to follow the steps bellow in order to access it :

- go to your "Control Panel" and open "Folder Options";

- then go to the "View" tab and perform the changes listed below:

* check "Display contents of system folders"

* check "Show hidden files and folders"

- click "Apply" and then "OK" to exit.

NOTE: On Microsoft Windows Vista or Windows 7 you will apply the same steps except for selecting "Display contents of system folders".

We are looking forward to your reply .

Thank you .

dprizer

Alex,

I've sent all of the requested information. The sysdump.exe ran for an hour, give or take a few minutes, but it did end on its own.

Thanks for your help.

Alex Stanciu

Hello David P,

We have submitted the reports that you have sent us to my colleagues from the Testing team . Until we will release a permanent fix, please follow the steps that we have sent you through the email.

Thank you.

dprizer

I've followed the prescribed steps and the critical errors no longer occur.

Thank you.

Looking forward to a permanent fix so I can resume automatic updates.

dprizer

Any update on a permanent fix?

These pop-ups for signature or product updates is getting pretty old.