Unable To Delete Exploit.pdf-js.gen
BitDefender found the virus Exploit.PDF-JS.Gen on my computer.
I tried to delete it, but the delete failed. It says the file was in an archive.
I don't know how to handle this. Can anyone offer some advice? Thanks.
Here's the scan log:
BitDefender Log File !!!!!
Product : BitDefender Total Security 2008
Version : BitDefender UIScanner v.11
Log date : 12:40:30 29/11/2009
Log path : C:\ProgramData\BitDefender\Desktop\Profiles\Logs\full_scan\1259527230_1_02.xml
Scan Paths:Path0000: C:\
Path0001: \
Path0002: J:\
Path0003: F:\
Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : No
Target selection options:Scan registry keys : Yes
Scan cookies : Yes
Scan boot sectors : Yes
Scan memory processes : Yes
Scan archives : No
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :
Target ProcessingDefault action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None
Scan engines summaryNumber of virus signatures : 4659878
Archive plugins : 44
Email plugins : 6
Scan plugins : 13
Archive plugins : 44
System plugins : 5
Unpack plugins : 8
Overall scan summaryScanned items : 187928
Infected items : 1
Suspicious items : 0
Resolved items : 0
Individual viruses found : 1
Scanned directories : 33921
Scanned boot sectors : 5
Scanned archives : 5899
Input-output errors : 54
Scan time : 00:00:59:17
Files per second : 52
Scanned processes summaryScanned : 63
Infected : 0
Scanned registry keys summaryScanned : 1249
Infected : 0
Scanned cookies summaryScanned : 9
Infected : 0
Remaining issues:Object Name Threat Name Final Status
C:\ProgramData\Adobe\Photoshop Elements\7.0\Photo Creations\graphics\Basketball.pdf=](JAVASCRIPT) Exploit.PDF-JS.Gen Delete Failed (file was in an archive)
Resolved issues:Object Name Threat Name Final Status
Objects that were not scanned:Object Name Reason Final Status
Comments
-
Hello NoManIsAnIsland123,
Please follow the steps bellow and let us know what happens :
1. Restart the computer in Safe Mode;
2. Set your computer to display hidden objects;
3. Browse to the next locations:
C:\ProgramData\Adobe\Photoshop Elements\7.0\Photo Creations\graphics\ and delte the "Basketball.pdf" file.
4. Reboot your computer normally and let us know what happens .
[how to RESTART IN SAFE MODE]
- restart the computer;
- repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);
- select "SAFE MODE" in the text menu and press "Enter".
- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.
[how to DISPLAY HIDDEN OBJECTS]
- go to your "Control Panel" and open "Folder Options";
- then go to the "View" tab and perform the changes listed below:
* check "Display contents of system folders"
* check "Show hidden files and folders"
* uncheck "Hide file extensions for known file types"
* uncheck "Hide protected operating system files"
- click "Apply" and then "OK" to exit.
NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".
Thank you.0