Bitdefender Toolbars Keep Disappearing From Outlook.

crozati

Since installing 2010 the usual BitDefender toolbar is behaving erratically in Outlook, i.e. sometimes it is visible, sometimes not. This is very annoying when I receive spam mail that I am unable to tell BitDefender about in the usual way, i.e. Add Spammer. I never know from one day to the next if it will be there! Any ideas please? I am using Outlook 2003, sp3 on XP.

Alex Stanciu

Hello crozati,

For start, next time you encounter the same issue, follow the steps described in this post with the mention that for Outlook 2003, the add-in location, can be opened as described bellow : Open Outlook then click on Tools | Options | Others | Advanced Options | Com Add-Ins .

If the same issues occurs after following these steps, please follow the next instructions :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

Thank you.